General

• Conduct a high volume of outbound calls and answer inbound calls, texts, and emails to potential participants
• Schedule the target number of screening visits per day
• Use standardized scripts, prescreening questions, workflows, and procedures within CTMS RealTime to conduct data entry and determine trial eligibility
• Accurately document patient interactions, medical information, outcomes, and next steps in CTMS RealTime
• Schedule pre-qualified candidates for initial in-office screening visits
• Route qualified patients to site staff for further screening or enrollment
• Follow up with patients to confirm appointments, reschedule as needed, and minimize no-shows
• Provide appointment preparation information, including fasting requirements, items to bring, and expected visit length
• Collaborate with site staff to ensure smooth handoff of prescreened patients
• Maintain compliance with HIPAA, GCP, and site-specific privacy/security requirements
• Meet or exceed daily and weekly call, prescreening, and scheduling targets
• Support recruitment campaigns by providing feedback on patient concerns, common questions, and campaign effectiveness
• Serve as a professional, compassionate, patient-centered advocate

Explore Patient Engagement Specialist at ECN. Review requirements and application details.

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Patient Engagement Specialist