In-Store Representative, Chicago Metro

ecoATM Gazelle

. Manage the performance of ecoATM kiosks across a local territory of retail partner locations .

Posted 10/3/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing ecoATM kiosk performance and ensuring optimal placement and operation. Proficient in troubleshooting mechanical issues and maintaining relationships with retail partners through effective problem-solving and training.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting Mechanical IssuesMicrosoft Office Suite ProficiencyStrong Communication SkillsValid Driver's License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Kiosk Performance ManagementPreventative MaintenanceTechnical RepairsParts ReplacementTest TransactionsCustomer EngagementStore Visit PlanningProblem-SolvingMechanical TroubleshootingBasic Computer Understanding

Soft Skills

Self-MotivatedReliableTime ManagementOrganizational SkillsProactive Problem-Solving

Tools & Technologies

Reporting ToolsMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft TeamsMicrosoft PowerPoint

Industry Keywords

Retail Partner ManagementCustomer Engagement EventsDriving Safety PolicyLocal Territory ManagementField Operations

About the role

Key responsibilities & impact

Manage the performance of ecoATM kiosks across a local territory of retail partner locations
Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions
Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams
Evaluate kiosk placement effectiveness and work with store management to secure optimal placement and resolve temporary issues
Perform kiosk installations, relocations, and removals at retail partner locations
Build and maintain relationships with store and location management through training, awareness building, and proactive problem-solving
Serve as the first point of contact at new locations, introducing ecoATM and explaining the value of hosting kiosks
Communicate placement issues, concerns, and recommendations to key account management and ISR leadership
Engage with and assist ecoATM customers directly at kiosks; report customer issues and concerns to internal teams
Act as the voice of the customer by sharing observations about customer experiences with internal teams
Participate in customer engagement events
Plan and schedule store visits using reporting tools and established policies
Maintain awareness of site and driving safety and report concerns to management
Take on additional responsibilities and projects as directed by leadership

Requirements

What you’ll need

Must be local to and reside in the Chicago, IL Area
High School Diploma or equivalent required
4+ years of customer-facing sales or customer service experience required
Hands-on experience with tools and troubleshooting mechanical issues
Self-motivated and reliable, with strong communication, time management, and organizational skills; able to work independently with minimal supervision
Superior customer service skills with the ability to communicate effectively across customers, store management, technical support, and company leadership
Strong problem-solving and troubleshooting ability
Basic to intermediate understanding of computers and consumer electronics, including familiarity with technical terminology and software systems
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint)
Must own a smartphone
Valid driver's license (Real ID compliant), clean 3-year driving record, and adequately insured, registered, and reliable personal vehicle required
Must be able to store up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home
Must be able to lift parts and equipment up to 50 lbs
Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring
Must sign and adhere to the Company Driver Safety and Reporting Policy
Typically, 40 hours/week with limited overtime
Occasional evenings and weekends required for special projects or customer engagement events
Daily local travel by car to stores within your home market/region
Occasional overnight travel by car or plane (≤25%)

Benefits

Comp & perks

Short-term and long-term incentives based on individual and company performance
Equal Employment Opportunity employer
Reasonable accommodations available upon request