Field Service Specialist

. Perform on-site and/or remote installations of CoolIT direct liquid cooling products .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $67,800 - $101,800 per yearWebsite

Key responsibilities & impact

Perform on-site and/or remote installations of CoolIT direct liquid cooling products
Conduct preventative and corrective maintenance on direct liquid cooling systems
Read and interpret blueprints and technical drawings
Provide technical support to on-site technicians serving ASPs or end users, including Tier 3 and 4 data centers
Provide plumbing and HVAC consultation to internal teams
Develop subject matter expertise in CoolIT’s product portfolio
Deliver training to customers, service technicians, and internal staff in person or remotely
Troubleshoot and resolve issues according to established service processes
Coordinate with Authorized Service Providers as needed
Ensure compliance with environmental, health, and safety regulations
Complete service documentation, reports, and system testing records
Coordinate and dispatch field service visits with end users and Authorized Service Providers
Travel internationally up to 65%, subject to restrictions
Report to the Manager, Field Service Ops

What you’ll need

Minimum 5 years' experience in a Service Specialist or equivalent technical role
Solid understanding of project workflows and ability to manage aspects of projects
Red Seal/Journeyman Certification in pipe trades preferred, with solid expertise in hydronics
Strong knowledge of technical cooling system loops and various loop configurations
Mission-critical environment experience required
Proficiency with pipe materials and joining methods, including plastic fusion and Victaulic piping
Skilled with Microsoft Office (Word, Outlook, Excel)
Professional verbal and written communication skills in English
Valid driver’s license with a clear abstract
Valid passport and eligibility for international travel and security checks
Ability to frequently lift up to 150 lbs between two people
Suitable home setup for remote work
Ability to understand control systems integration and interest in high-level programming logic preferred
Experience with FSM software platforms such as NetSuite and SAP preferred
Background in mechanical/electrical systems preferred
Successful candidates must undergo background checks, including criminal record checks and education verification
Immigration sponsorship is not available

Comp & perks

Employer-provided medical, dental, and vision coverage
Voluntary Life & AD&D Insurance
Employer-paid Short-Term Disability and Long-Term Disability coverage
401(k) retirement plan with 2% employer-sponsored contribution
Three weeks of paid time off
Six flex days
One-week company-wide holiday shutdown
$1,000 annually for professional development and continued learning
Casual, professional workplace environment
Remote work environment
Vacation, holidays, parental leave, employee stock purchase plans, pension plans, retirement health care benefits, short-term incentives, employee assistance program, employee discount program, education assistance program, adoption assistance, group legal services, insurance programs, and caregiver services
On-site childcare and fitness facilities may be available at select Ecolab locations