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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Product Leadership and Product Ownership, with a strong focus on ServiceNow platform capabilities, enterprise integrations, and Agile product delivery. Proven ability to translate business needs into scalable solutions while ensuring high-quality user experiences and measurable outcomes.
Highest-signal resume keywords
ServiceNow Platform ExpertiseTechnical Product ManagementAgile Product DeliveryEnterprise Integration ExperienceStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Strategy DefinitionRoadmap PlanningBacklog PrioritizationUser Acceptance TestingData Flow ManagementAPI IntegrationAnalytics and Metrics MonitoringContent ManagementTaxonomy GovernanceUsability Testing
Soft Skills
Strong CommunicationInfluencing Senior LeadersCollaboration Across TeamsConsensus BuildingProblem Solving
Tools & Technologies
ServiceNow Employee CenterServiceNow Now AssistMicrosoft 365WorkdaySharePointViva EngageEnterprise AI PlatformsDigital Asset Management SolutionsHR Service DeliveryKnowledge Management
Certifications & Qualifications
ServiceNow Certified Implementation SpecialistAgile CertificationProduct Management Certification
Industry Keywords
Enterprise Platform ManagementDigital WorkplaceEmployee Experience PlatformGlobal RolloutContent Migration
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the Technical Product Leader and technical product owner for Ecolab’s ServiceNow Associate Portal
- Partner with product managers, product owners, and stakeholders to translate associate needs and business priorities into scalable ServiceNow capabilities
- Establish and maintain the product vision, technical strategy, roadmap, capabilities, priorities, and success measures
- Evaluate technical feasibility, platform alignment, associate value, maintainability, sustainability, risks, dependencies, integrations, and tradeoffs
- Facilitate product and design discussions and build consensus across Product, UX, HR, Communications, IT, Architecture, Enterprise AI, Engineering, and business teams
- Translate roadmap priorities into epics, features, and an executable backlog
- Guide backlog prioritization and participate in discovery, design workshops, backlog refinement, sprint planning, demonstrations, release planning, user acceptance testing, and go-live readiness
- Remain engaged through implementation, deployment, stabilization, hypercare, and continuous improvement
- Communicate product status, roadmap decisions, risks, dependencies, and tradeoffs to senior stakeholders
- Provide technical product leadership for Employee Center Pro pages, microsites, navigation, taxonomy, application launchers, search, knowledge, content, services, requests, approvals, tasks, communications, and conversational experiences
- Guide personalization using personas, audience groups, user criteria, HR criteria, roles, regions, languages, and associate preferences
- Ensure intuitive, consistent, accessible, responsive, usable, high-performing experiences across desktop, mobile, manufacturing, field, and corporate environments
- Define integration approaches with Workday, Microsoft 365, SharePoint, Viva Engage, content and digital asset platforms, EVA, and other enterprise systems
- Partner with Architecture and Engineering on integration options, data flows, access models, dependencies, support requirements, monitoring, error handling, fallback experiences, and operational accountability
- Shape enterprise search, conversational assistance, knowledge-grounded responses, automated task execution, AI Search, Now Assist, Virtual Agent, and workflow automation roadmaps
- Define and monitor product metrics for adoption, search effectiveness, task completion, experience quality, content engagement, performance, availability, and operational health
- Use analytics, associate feedback, usability findings, support trends, incidents, defects, and operational data to prioritize improvements
- Guide content creation, approval, publication, personalization, localization, lifecycle management, archival, content migration, taxonomy, audience targeting, and searchability governance
- Establish reusable product patterns and governance for portal components, page patterns, microsites, navigation, content experiences, and enterprise services
- Guide transition from project implementation to a sustainable internal product and operating model
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related discipline, or equivalent relevant professional experience
- 10 years of experience in enterprise platform management, technical product management, product ownership, or related technology roles
- Significant hands-on experience with the ServiceNow platform
- Experience defining product strategy, roadmaps, capabilities, priorities, and measurable outcomes for an enterprise platform or digital product
- Experience with ServiceNow Employee Center, Employee Center Pro, Service Portal, HR Service Delivery, Knowledge Management, or closely related capabilities
- Experience working with product management, UX, architecture, engineering, business analysis, QA, operations, and business stakeholders throughout the product lifecycle
- Experience guiding enterprise integrations, APIs, data flows, identity, security, and upstream or downstream system dependencies
- Strong understanding of Agile product delivery, including backlog prioritization, roadmap planning, sprint planning, iterative delivery, release readiness, and user acceptance testing
- Ability to evaluate technical solutions and communicate platform capabilities, tradeoffs, risks, and decisions to technical and nontechnical audiences
- Strong communication and stakeholder-management skills, with demonstrated ability to influence senior business and technology leaders
- Experience supporting global, user-facing enterprise applications with complex business, accessibility, security, content, and integration requirements
- Ability to balance associate experience, business value, technical feasibility, platform standards, and long-term maintainability
- No immigration sponsorship available for this position
- Preferred: Experience implementing Employee Center Pro or a large enterprise portal, intranet, digital workplace, or employee experience platform
- Preferred: ServiceNow Certified Implementation Specialist in HR Service Delivery or related certification
- Preferred: Product management, product ownership, or Agile certification
- Preferred: Experience with ServiceNow Knowledge Management, Content Experiences, Curated Experiences, taxonomy, audience targeting, AI Search, analytics, and personalization
- Preferred: Experience with ServiceNow Now Assist, Virtual Agent, generative AI, enterprise search, or conversational employee experiences
- Preferred: Experience integrating ServiceNow with Workday, Microsoft 365, SharePoint, Viva Engage, content platforms, digital asset management solutions, or enterprise AI platforms
- Preferred: Experience defining and using product analytics, adoption measures, experience metrics, and operational KPIs
- Preferred: Experience supporting a global rollout, content migration, platform modernization, or transition from a systems integrator to an internal product operating model
Benefits
Comp & perks- Annual bonus pay based on performance, per plan terms
- Comprehensive and market-competitive benefits for associates and their families
- Reasonable accommodation for the application process, as required by applicable laws