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Customer Success Manager – Norwegian Speaking
EcoOnline Global. Drive strategic growth, retention, and long-term value across the highest-priority enterprise customer portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Key Account Management and Customer Success within a SaaS environment, with a strong focus on stakeholder management, consultative solution selling, and maximizing customer value through strategic growth initiatives.
Highest-signal resume keywords
Key Account ManagementCustomer SuccessConsultative Solution SellingStakeholder ManagementFluent Norwegian and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementUpsell and Cross-Sell StrategiesMarket KnowledgeRevenue Growth StrategiesSaaS Experience
Soft Skills
Influencing AbilitiesPeople Management SkillsInterpersonal Relationship Building
Tools & Technologies
Microsoft Office ApplicationsDynamics CRMO365
Industry Keywords
Enterprise Customer PortfolioCustomer RetentionService Delivery PerformanceClient Review MeetingsCustomer Escalations
About the role
Key responsibilities & impact- Drive strategic growth, retention, and long-term value across the highest-priority enterprise customer portfolio
- Map accounts by understanding customers’ businesses and strategies
- Identify and manage stakeholders
- Manage the customer lifecycle, including onboarding, adoption, maintenance, development, and renewal
- Develop shared roadmaps and action plans to deliver greater customer value and growth revenues
- Consult with and manage account stakeholders to maximize consistent and sustainable service delivery performance
- Maintain market knowledge, including competitor and regulatory activity, to identify threats and opportunities
- Support the line manager in delivering broader group-related goals
- Manage assigned key accounts through quarterly/biannual client review meetings
- Identify upsell and cross-sell opportunities
- Support the sales process and work closely with sales to maximize net revenue retention
- Handle customer escalations
Requirements
What you’ll need- 2+ years of experience in a customer success role in a SaaS environment
- Fluent Norwegian and English speaker
- Strong Key Account Management experience within a SaaS business (2+ years)
- Consultative solution selling experience, through understanding of needs and qualification of opportunities for revenue team
- Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
- Excellent influencing abilities/people management skills
- All experience and education considered
- Proven track record in similar role
- Proven ability to build and develop interpersonal relationships externally and internally
- Please apply with an English CV
Benefits
Comp & perks- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards