Director, Member Solutions – Recovery

ECU

. Lead, manage, and oversee daily operations and personnel of the Member Solutions, Loss Mitigation and Recovery Services Department .

Posted 10/30/2026full-timeSouth Bend • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in collections and recovery services, with a strong focus on developing and implementing effective strategies to improve outcomes. Proficient in managing compliance with regulatory matters and leading teams to foster a positive work environment.

Highest-signal resume keywords

Collections And Recovery Services ExperienceLeadership And Team ManagementCompliance And Regulatory KnowledgeData Analysis And Trend IdentificationStrategy Development And Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementLoss Mitigation StrategiesForeclosure ProcessesBankruptcy ProceduresConsumer And Real Estate CollectionsPerformance Metrics AnalysisRisk Mitigation PoliciesData AnalyticsDecision-MakingCritical Thinking

Soft Skills

CoachingMentoringOrganizational SkillsJudgment SkillsCommunication Skills

Tools & Technologies

Collection Management SoftwareMicrosoft Office Suite

Industry Keywords

Consumer CollectionsMortgage CollectionsCredit UnionInvestor RequirementsSecondary Market Standards

About the role

Key responsibilities & impact

Lead, manage, and oversee daily operations and personnel of the Member Solutions, Loss Mitigation and Recovery Services Department
Coach, mentor, and develop personnel while fostering a positive and productive work environment
Develop and implement strategies to improve efficiency and effectiveness in collections and recovery processes
Develop and implement loss mitigation strategies, including forbearance agreements and other solutions for members in financial distress
Oversee collection of delinquent consumer and residential mortgage loan accounts and overdrawn deposit accounts
Manage collection and recovery tools, software, vendor partnerships, and third-party data
Evaluate and hire outside vendors to repair and market foreclosure properties
Manage legal recovery processes, bankruptcy proceedings, repossessions, foreclosures, and asset disposal
Ensure compliance with servicing guidelines, investor requirements, secondary market standards, and applicable laws
Develop and maintain policies and procedures to mitigate risk and protect credit union assets
Collaborate with internal and external legal counsel on complex recovery and collection issues
Evaluate accounts and identify the optimum course of action
Monitor and analyze performance metrics and prepare reports for the credit strategy committee and executive management
Use data and analytics to identify trends, develop forecasts, and improve collection and recovery efforts
Maintain a member-focused approach and help members navigate financial challenges
Assume additional responsibilities supporting the growth and advancement of the Credit Union

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent work experience
8+ years of collections and recovery services experience
5+ years in a leadership or management role
Knowledge of compliance and regulatory matters pertaining to consumer collections, mortgage collections, and foreclosure processes
Proven ability to develop and implement effective strategies to improve collection and recovery outcomes
Excellent leadership, coaching, mentoring, and team management skills
Thorough knowledge of consumer and real estate collections, servicing, foreclosure, bankruptcy procedures, secondary market, and legal requirements
Understanding of bank and/or credit union retail/lending policies and default enforcement clauses
Strong organizational, analytical, critical-thinking, decision-making, and judgment skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collection management software
Ability to analyze large datasets to identify trends, risks, and opportunities
Ability to evaluate regulatory and legislative language and its effect on collection policy and practices

Benefits

Comp & perks

Equal opportunity employer committed to creating an inclusive environment for all employees