Senior Customer Success Manager

EDB

. Provide strategic guidance to advance account priorities and business goals .

Posted 11/4/2026full-timeRemote • IndonesiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and strategic partnership development, with a strong focus on customer growth, satisfaction, and contract renewals. Proficient in relational database management and program/project management, ensuring effective communication and collaboration across diverse stakeholders.

Highest-signal resume keywords

Account ManagementRelational Database ExperienceStrategic Partner EngagementProgram ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRelational Database ExperienceProgram ManagementProject ManagementSoftware InstallationSoftware TroubleshootingData AnalyticsChange ManagementRisk MitigationBusiness Model Knowledge

Soft Skills

Outstanding Oral CommunicationOutstanding Written CommunicationStrong OrganizationAttention to DetailAbility to Work Independently

Tools & Technologies

PostgreSQLMySQLOracleSQL ServerSybaseDB2

Certifications & Qualifications

Bachelor's DegreeMS or MBA (Optional)

Industry Keywords

Enterprise TechnologyCustomer GrowthContract RenewalsExecutive-Level PresentationHigh-Growth Company

Tech Stack

Tools & technologies

MySQLOraclePostgresSQL

About the role

Key responsibilities & impact

Provide strategic guidance to advance account priorities and business goals
Own and ensure customer growth, satisfaction, and contract renewals across the assigned portfolio
Build relationships with key decision-makers, influencers, executive sponsors, and partner contacts
Identify, influence, develop, and realize opportunities to expand customer business volume
Translate results into actionable strategic and commercial outcomes
Identify risks to customer growth, satisfaction, or renewal and execute mitigation plans
Coordinate domain experts to deliver account-plan outcomes
Collaborate with internal and external colleagues to create a best-in-class customer experience
Own direct communications and resolve escalations
Understand customers' strategic priorities, KPIs, growth initiatives, business issues, and opportunities
Increase EDB platform adoption through best practices, product-suite implementation, and technical guidance on product optimization
Liaise between product management and customers on feature collaboration and the EDB roadmap

Requirements

What you’ll need

Indonesian citizen or PR holder
5-10+ years of experience in account management, solution engineering, or client services in enterprise technology
Experience managing multi-million-dollar portfolios of recurring revenue
Technology account management knowledge
Deep customer relationship-building experience
Knowledge of database deployment and business models
Strategic partner engagement experience with systems integrators, distributors, or resellers
Strategic business and technology leadership discussion experience
Program management and project management experience
Relational database experience with PostgreSQL, MySQL, Oracle, SQL Server, Sybase, or DB2; active use or administration of such databases
Good understanding of relational database concepts
Software installation and software troubleshooting experience
Outstanding oral and written communication skills
Executive-level presentation and public speaking experience
Strong organization, attention to detail, and focus on quality
Ability to communicate value at all internal and external levels
Ability to identify and mitigate risks
Ability to develop, implement, monitor, and drive account plans
Ability to manage multiple simultaneous projects and accounts in steady-state or maintenance mode
Ability to lead complex projects involving planning, data analytics, change management, QA, escalation management, and ongoing support
Experience identifying and mapping customer organizational structures
Strong management and business skills
Proven multi-year track record developing relationships with VP-level and Director-level executives
Proven multi-year track record identifying incremental business for accounts
Ability to work independently and as part of a team
Experience transitioning between C-level executives, technical leaders, program managers, and industry-level business discussions
Success in a fast-paced, high-growth company
Bachelor's degree required; MS or MBA optional
Willingness to travel up to 40%

Benefits

Comp & perks

Access to CuraLinc for health and wellness tips and practices
Wellness Fridays extending to December 2026
Region-specific benefits available; employees are directed to the career site and Talent Acquisition team for more information