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Customer Service Representative
Edfinancial Careers. Handle inbound and outbound calls with professionalism and attention to detail .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing inbound and outbound calls. Proficient in utilizing company systems to assist students with financial aid, admissions, and registration inquiries.
Highest-signal resume keywords
Strong Communication SkillsExceptional Customer Service SkillsBasic Computer ProficiencyOrganizational SkillsHigh School Diploma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailProfessional AttitudeListening SkillsDependabilityFlexibility
Industry Keywords
Higher EducationFinancial AidAdmissionsBillingStudent Loan Delinquency
About the role
Key responsibilities & impact- Handle inbound and outbound calls with professionalism and attention to detail
- Meet or exceed performance expectations for call quality, productivity, and attendance
- Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns
- Represent Edamerica and its client institutions positively and professionally
- Assist prospective, current, and prior students with financial aid, admissions, billing, registration, and student loan delinquency questions
Requirements
What you’ll need- Strong communication and listening skills
- Professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
- Exceptional customer service skills
- High School Diploma
- Schedule dependability and flexibility
- Overtime may be required based on workload
- Must pass background check and drug screening
- Higher Education Degree preferred
Benefits
Comp & perks- $4.75/hour Health and Welfare Fringe Benefit
- Paid training
- Educational Assistance
- Leadership Development Program
- Medical insurance
- Dental insurance
- Vision insurance
- Pet insurance
- Life insurance
- Disability insurance
- Teledoc
- Employee Assistance Program (EAP)
- 11 paid holidays
- Paid vacation
- Sick leave
- Mental health day after 6 months
- Company-sponsored clubs
- Fitness programs
- Reward programs
- Community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards