Managing Director, Member Relations

Edison Electric Institute

. Develop and execute a comprehensive retention strategy for investor-owned electric company member organizations .

Posted 10/14/2026full-timeUnited StatesLead💰 $190,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing retention strategies for member organizations, with a strong focus on relationship management, team leadership, and data analysis to enhance member engagement and satisfaction.

Highest-signal resume keywords

Member Relations ManagementTeam Leadership and DevelopmentRetention Strategy ExecutionCRM Systems ProficiencyStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData AnalysisPortfolio ManagementStrategic PlanningCustomer Service Standards

Soft Skills

Excellent CommunicationInterpersonal SkillsStrong Business AcumenSound JudgmentAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft Office SuiteSalesforceAssociation Management Systems

Industry Keywords

Member EngagementInvestor-Owned Electric CompanyMembership Health IndicatorsCorporate Member AccountsExecutive Meetings

About the role

Key responsibilities & impact

Develop and execute a comprehensive retention strategy for investor-owned electric company member organizations
Monitor membership health indicators, identify at-risk accounts, and implement proactive engagement plans to sustain renewals
Serve as senior relationship owner for member companies, building relationships with CEOs, senior executives, and key staff
Oversee high-quality customer service delivery and establish service standards, response protocols, and feedback mechanisms
Lead member outreach and engagement programs, including strategic account plans, member company visits, and onboarding of new member executives
Lead, coach, and develop a team of member engagement professionals
Partner with the Chief Member Engagement Officer on divisional strategy, planning, and budget
Represent the division with EEI leadership and member companies as needed
Collaborate across EEI to coordinate member touchpoints and deliver a consistent member experience
Leverage conferences, executive meetings, and other events to drive member engagement, retention, and participation
Collect, analyze, and report member feedback and engagement data using surveys, participation metrics, and CRM data
Monitor industry developments and member company changes, including mergers, acquisitions, and leadership transitions, and develop response strategies

Requirements

What you’ll need

Bachelor’s degree in business administration, communications, marketing, public policy, or a related field is required; equivalent years of work experience is accepted
15+ years of progressively responsible experience in member relations, account management, client services, or stakeholder engagement
Substantial experience leading and developing teams
Experience retaining and growing a multimillion-dollar portfolio of corporate member or client accounts
Ability to build and maintain trusted relationships with senior executives and translate member needs into retention, satisfaction, and engagement strategies
Strong business acumen and sound judgment
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication, presentation, and interpersonal skills
Strong experience with Microsoft Office Suite and CRM or association management systems, such as Salesforce
Approximately 25% travel, including member company visits and EEI meetings and conferences
Ability to successfully complete background and reference checks

Benefits

Comp & perks

Annual performance incentive, typically up to 15% of base salary
Medical insurance
Dental insurance
Vision insurance
401k
Paid time off
Tuition assistance
Wellness incentives and programs
Transportation subsidy
Professional development opportunities