Senior Implementation Manager

EdSights

. Serve as the primary point of contact for partners during implementation .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise and strategic accounts, with a strong focus on CRM implementation, data migration, and stakeholder management. Proven ability to coach partners and improve processes while maintaining exceptional communication and project management skills.

Highest-signal resume keywords

CRM Implementation ExperienceEnterprise Account ManagementChange ManagementProject Management SkillsCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationData MigrationWorkflow Automation SetupSFTP IntegrationImplementation Methodology

Soft Skills

Exceptional CommunicationCustomer Service SkillsProblem-Solving SkillsTeaching and Facilitation SkillsHigh Emotional Intelligence

Tools & Technologies

AsanaSalesforceEAB NavigateSlateSalesforce Education Cloud

Industry Keywords

Higher EducationImplementationOnboardingCustomer-Facing SaaSMulti-Product Accounts

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary point of contact for partners during implementation
Own enterprise, strategic, and multi-product/multi-campus accounts
Drive successful adoption, onboarding, and launches, including transition to Partner Success
Coach partners on change-management best practices
Identify and mitigate partner and delivery risk with Partner Success
Partner with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation
Expand implementation processes for data-heavy, complex implementations such as CRM
Contribute to team-wide process and standards improvement
Mentor Implementation Managers and Associates
Serve as an escalation resource for complex partner relationship or delivery challenges
Maintain account project plans using Asana, Salesforce, and other project-management tools
Collaborate across internal teams to complete implementation tasks
Manage time, completion estimates, calendars, and partner expectations
Configure automated SFTP integrations to optimize ongoing data synchronization
Assist with field mapping and data alignment, liaising between partners and technical teams

Requirements

What you’ll need

4-6+ years in implementation, onboarding, or customer-facing SaaS roles
At least 1-2 years managing enterprise or strategic accounts
Required: 3+ years of hands-on CRM implementation experience, including configuration, data migration, workflow/automation setup, and integrations
Experience with higher-education-specific CRM platforms such as EAB Navigate, Slate, Salesforce Education Cloud/EDA, Element451, Ellucian CRM Recruit/Advise, or similar is a strong plus
Multi-threaded stakeholder management experience
Change management experience
Ability to coach and mentor peers
Exceptional communication and customer service skills; high EQ
Project management skills and experience using project management tools
Teaching and facilitation skills
Experience in higher education is a plus
Self-starter with strong problem-solving skills and ability to work with minimal oversight
Customer-first mindset
Must provide 3 references, ideally 2 previous managers

Benefits

Comp & perks

Remote-friendly work
Unlimited PTO
Paid parental leave
Competitive compensation
New Apple hardware
401k matching
Strong health and wellness benefits
Mission-driven work in higher education
Values-driven, collaborative, inclusive culture
Professional growth at a fast-scaling EdTech company