EdSights

Implementation Specialist

• Serve as the primary point of contact for partners during implementation
• Own enterprise, strategic, and multi-product/multi-campus accounts
• Drive successful adoption, onboarding, and launches, including transition to Partner Success
• Coach partners on change-management best practices
• Identify and mitigate partner and delivery risk with Partner Success
• Partner with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation
• Expand implementation processes for data-heavy, complex implementations such as CRM
• Contribute to team-wide process and standards improvement
• Mentor Implementation Managers and Associates
• Serve as an escalation resource for complex partner relationship or delivery challenges
• Maintain account project plans using Asana, Salesforce, and other project-management tools
• Collaborate across internal teams to complete implementation tasks
• Manage time, completion estimates, calendars, and partner expectations
• Configure automated SFTP integrations to optimize ongoing data synchronization
• Assist with field mapping and data alignment, liaising between partners and technical teams

Explore Senior Implementation Manager at EdSights. Review requirements and application details.

Senior Implementation Manager

Consultant

• Lead end-to-end configuration of customer integrations from requirements gathering and technical discovery through setup, testing, and delivery
• Coordinate with customer IT teams and EdSights Implementation or Partner Success leads throughout the customer lifecycle
• Provide ongoing technical ownership and support for customer integrations
• Troubleshoot issues and maintain existing configurations as integration needs evolve
• Set up, support, and maintain SFTP-based data imports and exports
• Ensure files are correctly formatted, securely delivered, and reliably processed
• Migrate legacy partners from manual file uploads to automated SFTP integrations
• Assess current state, scope technical work, and project manage transitions through go-live
• Validate incoming customer data for accuracy, completeness, and formatting consistency
• Diagnose root-cause data quality issues and integration failures
• Coordinate with Engineering and Product to configure and maintain customer exports for systems such as Starfish, Navigate, and Salesforce
• Project manage integration and export projects, including plans, timelines, dependencies, stakeholders, risks, blockers, and action items
• Lead technical setup meetings with clear objectives and agendas
• Report on integration project progress, risks, and customer-impacting issues
• Develop expertise in customer platforms and technology stacks and recommend data mapping, field usage, integration design, and export structures
• Build and evolve integration processes and documentation, including playbooks, SOPs, configurations, file formats, schedules, and customer-specific requirements

Explore Technical Consultant at EdSights. Review requirements and application details.