Bilingual Traveller Support Specialist

EF Education First Teachers

. Serve as the primary resource for parents sending middle and high school students on tour .

Posted 9/18/2026full-timePanama City • PanamaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in English and Spanish, effectively managing customer interactions and resolving conflicts while providing exceptional service throughout the tour planning process.

Highest-signal resume keywords

Bilingual English And Spanish SpeakerCustomer Service ExcellenceProblem-Solving SkillsMultitasking AbilityConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Polished CommunicatorAttention To DetailAdaptability

Industry Keywords

Customer Lifecycle ManagementSales StrategiesAccount MaintenanceTour PlanningCross-Time Zone Collaboration

About the role

Key responsibilities & impact

Serve as the primary resource for parents sending middle and high school students on tour
Manage the customer lifecycle from initial tour enrollment through departure preparation and the tour itself
Handle inbound phone, online chat, and email communications
Work across time zones with sales and operations teams to anticipate and resolve customer problems
Develop and implement personal and regional sales strategies
Provide outstanding customer service
Manage and resolve multiple high-priority responsibilities daily
Take on new projects as needed
Collaborate with regional teams on day-to-day account maintenance
Support families throughout the tour planning experience
Perform responsibilities in both English and Spanish

Requirements

What you’ll need

Bilingual English and Spanish speaker
Polished communicator who enjoys talking to people
Problem-solving and multitasking skills with attention to detail
Ability to resolve conflict
Ability to adapt when things do not go as planned
Ability to work across time zones with sales and operations teams
College degree is not required
Must perform role tasks in both English and Spanish
Ability to speak directly with customers for 5–6 hours per day

Benefits

Comp & perks

Health and life insurance to all our staff (effective after probation period)
Network and growth opportunities
Fully equipped fitness center
Parking facilities
Seasonal and monthly office events including Holiday party, Summer Party and happy hours
EF Product Discounts
STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective
Comprehensive training and on-the-job coaching
Opportunities to build a strong internal network
Professional growth opportunities