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Business Development, Customer Engagement Coop
EF Education First Teachers. Manage a pipeline of prospective host family leads .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while managing a pipeline of prospective host family leads. Capable of supporting sales and customer engagement initiatives through effective collaboration and adaptability.
Highest-signal resume keywords
Lead ManagementSales SupportCustomer EngagementCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizedAdaptableMotivated
Tools & Technologies
CRM
Industry Keywords
Lead GenerationCustomer ExperienceCommunity ActivationsOutreach CampaignsMatching Process
About the role
Key responsibilities & impact- Manage a pipeline of prospective host family leads
- Follow up with families by phone, text, and email
- Understand childcare needs and assess au pair program fit
- Ask discovery questions about family priorities and timelines
- Tailor conversations and follow-up to each family
- Help interested families begin the matching process
- Maintain accurate lead notes and activities in the CRM
- Support lead nurturing and outreach campaigns
- Participate in local events and community activations
- Represent the Cultural Care brand at local events
- Support sales, lead-generation, and customer engagement projects
- Collaborate with Sales, Marketing, and other teams to test ideas and improve engagement
Requirements
What you’ll need- Current student participating in a college or university co-op program
- Interested in gaining hands-on experience in sales, marketing, customer experience, or business
- Strong verbal and written communication skills
- Organized and able to manage multiple leads, tasks, and follow-ups
- Comfortable working independently and collaboratively
- Adaptable and comfortable learning as you go
- Motivated to take initiative and contribute ideas
- Comfortable working in an office and occasionally in the field
- Flexibility to support occasional weekend events and overnight travel as needed
Benefits
Comp & perks- Option to work from home on Fridays
- Corresponding weekday off when weekend work is required
- Hands-on co-op experience in sales, customer engagement, lead generation, and field marketing
- Partnership with a student’s college or university
- Continuous learning and professional development opportunities
- International and energetic work community
- Opportunities to attend community events and gain field experience