Customer Experience Manager

EF Education First Teachers

. Welcome students to the EF school and ensure a high level of customer service and student satisfaction .

Posted 10/16/2026part-timeJacksonville • Florida • United StatesMid-LevelSenior💰 $1,200 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage student welfare effectively, ensuring compliance with school regulations while maintaining high levels of student and host family satisfaction. Proficient in administrative support and record management, with a focus on communication and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceInterpersonal SkillsOrganizational SkillsFluency in EnglishAdministrative Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ApproachableFriendlyInitiativeCommunication Skills

Tools & Technologies

EF Systems

Industry Keywords

Student WelfareCustomer SupportHost Family ManagementRecord ManagementStudent Evaluations

About the role

Key responsibilities & impact

Welcome students to the EF school and ensure a high level of customer service and student satisfaction
Answer student queries and help with student welfare issues
Provide high-level customer support to host families and international students, ensuring questions are answered and addressed in a timely manner in compliance with the school’s regulations
Manage student and sales office cases, addressing student and parent concerns
Assist with weekly student evaluations
Manage relevant records for students and host families, such as insurance or medical records and background checks
Approve and record temporary student host family moves
Provide administrative support using EF systems
Respond to problems and emergency situations
Celebrate student birthdays, complete administrative tasks, answer host family questions, conduct host family visits, and manage weekly student evaluations

Requirements

What you’ll need

Applicants must be age 21 or older
Experience in a customer-facing environment, ideally with young people
Approachable and friendly with excellent interpersonal skills
Capable of using your own initiative
Have authorization to work in the country of employment
Complete fluency in English
Solid organizational and communication skills

Benefits

Comp & perks

Continuous professional development
Work in a truly international environment
Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition
Potential for future career opportunities with EF