Customer Support Specialist

EF Education First Teachers

. Answer inbound calls on the 1-800 support line .

Posted 11/4/2026full-timeDenver • Colorado • United StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage phone, chat, and email inquiries efficiently. Proficient in Salesforce for managing customer interactions and maintaining accurate records while enhancing the customer experience.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyEffective Communication SkillsProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesforceEmail ManagementLive Chat SupportRecord Keeping

Soft Skills

EmpathyAttention to DetailCritical ThinkingFlexibilityAutonomous Work

Tools & Technologies

CRM SystemsEmail Management Systems

Industry Keywords

Customer ExperienceHigh-Pressure SituationsBest PracticesCollaborationCustomer Needs

About the role

Key responsibilities & impact

Answer inbound calls on the 1-800 support line
Provide efficient and empathetic support and resolve customer needs on first contact when possible
Respond to inquiries through live chat
Create, manage, and resolve customer emails in Salesforce
Maintain accurate, complete, and up-to-date records
Prioritize customer needs, manage expectations, and follow through until issues are resolved
Identify and implement opportunities to enhance the customer experience
Escalate complex issues to the appropriate Cultural Care department
Collaborate with global teams to share best practices and improve support
Build relationships across job functions and departments

Requirements

What you’ll need

1+ years of customer service experience
Comfort working autonomously while managing phone, chat, and email simultaneously
Ability to manage a high volume of priorities in a fast-paced environment
Ability to handle difficult customer interactions and high-pressure situations
Ability to balance technological and functional skills with clear, concise communication
Comfort applying program policies in ambiguous or unfamiliar customer scenarios
Excellent written and verbal communication skills
Experience with Salesforce or another CRM or email management system is a plus
Excellent attention to detail and organizational skills
Creative problem-solving and critical-thinking skills
Ability to learn quickly
Availability Monday through Friday, 9:00am to 5:30pm Mountain Time
Flexibility required as schedules may vary

Benefits

Comp & perks

Robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year
Ten paid holidays
Two floating holidays
Exciting business travel opportunities
25% company match on 401(k) contributions
Medical, dental and vision coverage
Life and disability insurance options
Accident and hospital insurance
Legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts
Fertility care and family-building support
Wellness benefits including yearly fitness reimbursement
Social and learning events
Employee-run resource groups
Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts
Discounts at local venues and businesses
Flexibility of working from home one day a week
Overtime eligibility for hours over 40 per week with manager approval