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Director of Digital Product Management – Internal Tour Operations Platform
EF Education First Teachers. Lead product vision and direction for a unified internal platform supporting global group travel operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in product management, particularly in leading modernization efforts for internal platforms and managing cross-functional teams. Proficient in navigating complex project environments, facilitating alignment among stakeholders, and driving continuous improvement post-migration.
Highest-signal resume keywords
7+ Years In Product ManagementExperience With Internal PlatformsAgile Delivery EnvironmentsTechnical FluencyExperience With Legacy System Modernization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Vision DevelopmentOperational Problem FramingInvestment SequencingPlatform Feature RoadmappingAI IntegrationChange ManagementWorkshop DesignService DesignProject Management FundamentalsSystems Thinking
Soft Skills
CollaborationCoachingFacilitationCommunicationAlignment Facilitation
Industry Keywords
B2B SoftwareDigital TransformationTravel IndustryManufacturingFulfillment Domain
About the role
Key responsibilities & impact- Lead product vision and direction for a unified internal platform supporting global group travel operations
- Partner with Operations leaders, frontline users, Engineering, UX, and other stakeholders to define problems and align on solutions
- Frame operational problems, constraints, desired outcomes, tradeoffs, and success measures
- Navigate organizational risk, resistance, transition concerns, and adoption challenges during modernization
- Articulate and champion the modernization vision across technical, business, and operational audiences
- Set investment sequencing and roadmap across platform features while balancing near-term value with legacy migration
- Surface dependencies and risks, frame decisions, develop options, recommend directions, and unblock execution
- Coach and develop a junior Product Manager and a Success Manager/analyst
- Partner as a peer with the Director of Engineering to foster cross-discipline collaboration
- Maintain clear product documentation, acceptance criteria, decisions, scope, prioritization, and delivery alignment
- Support modernization of legacy systems over the next 3–4 years, with full migration targeted by 2030
- Drive continuous platform maturation and capability development after migration
Requirements
What you’ll need- 7+ years in product management
- Experience working as part of a product trio (Engineering/Product Management/UX) in iterative/Agile delivery environments
- Experience with internal platforms, B2B software, or digital transformation
- Demonstrated ability to manage complexity across multiple interconnected projects, systems, technical domains, or workflows
- Track record working in cross-functional, enterprise environments
- Ability to frame tradeoffs across competing priorities and facilitate alignment
- Interest in process, workflow, or service design
- Experience managing or developing other product managers
- Technical fluency sufficient to follow technical conversations, ask clarifying questions, and understand integration complexity
- Experience integrating AI into discovery, analysis, problem framing, and documentation
- Experience with travel industry, manufacturing, or fulfillment domain preferred
- Experience with legacy system modernization or platform rebuilds preferred
- Familiarity with domain-driven design or systems thinking approaches preferred
- Experience building AI features preferred
- Experience working across distributed teams preferred
- Project management fundamentals preferred
- Workshop design and/or facilitation experience preferred
- Change management fundamentals and/or management consulting experience preferred
- Willingness to travel internationally 4–5 times per year
- Ability to collaborate with team members in Eastern Standard Time (UTC−05:00)
Benefits
Comp & perks- A fun, international, and dynamic environment
- Regular training sessions and opportunities for company growth
- Business-related travel opportunities
- Eligibility for the Educational Tours Staff Experience Travel Program (STEP), including company-led experiences around the world
- Team events, kick-offs, and Holiday Parties
- Discounts on EF programs for Staff and Staff Families for all EF Programs
- Free use of EF Hello: a premium Language Learning App
- Hybrid policy: onsite at the office four days per week with the option to work from home one day per week
- Tuition Reimbursement for continued education