Junior Customer Success Agent – DACH Market

EF Education First Teachers

. Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources .

Posted 10/15/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on proactive problem-solving and effective communication. Proficient in managing customer interactions across various channels while ensuring timely payments and addressing technical issues.

Highest-signal resume keywords

Customer Service ExperienceAdvanced German Language SkillsB2 Level English ProficiencyEffective Communication SkillsCultural Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-Focused ApproachTarget-Driven AttitudeTeam Collaboration

Industry Keywords

Onboarding WebinarsCustomer Payment MonitoringStudent EngagementTechnical Issue ResolutionEF English Live

About the role

Key responsibilities & impact

Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources
Monitor customer payment schedules and ensure timely payments
Work proactively with students to identify solutions and prevent cancellations
Act as the main point of contact for students through video calls, phone, chat, and email
Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution

Requirements

What you’ll need

The candidate must be already based in Barcelona
1 - 2 years experience in Customer Service minimum
An advanced/native level of German
A minimum of a speaking B2 level of English
Customer-focused approach and target-driven attitude
Ability to communicate effectively and concisely to customers
Cultural awareness and ability to work within a team

Benefits

Comp & perks

Fixed salary + commission plan
Flexible working: 2 days at the office, 3 from home
28-day holidays/year
Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
Wellhub discounts
Internal Career Path and opportunities internationally
Work in a multinational office
Work with passionate and enthusiastic people