Junior Customer Success Agent – Portuguese Speaker, ROW Market

EF Education First Teachers

. Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.

Posted 11/9/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer interactions and onboarding processes while ensuring a positive experience for students.

Highest-signal resume keywords

Customer Service ExperienceAdvanced Portuguese ProficiencyC1 Level English ProficiencyEffective Communication SkillsCultural Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-Focused ApproachTarget-Driven AttitudeTeam Collaboration

Industry Keywords

Onboarding WebinarsCustomer SupportPayment MonitoringIssue ResolutionStudent Engagement

About the role

Key responsibilities & impact

Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
Monitor customer payment schedules and ensure timely payments.
Work proactively with students to identify solutions and prevent cancellations.
Act as the main point of contact for students, providing support through video calls, phone, chat, and email.
Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements

What you’ll need

The candidate must be already based in Barcelona.
An advanced/native level of Portuguese.
A minimum of C1 level of English.
1 - 2 years’ experience in Customer Service minimum.
Customer-focused approach and target-driven attitude.
Ability to communicate effectively and concisely to customers.
Cultural awareness and ability to work within a team.

Benefits

Comp & perks

Fixed salary + commission plan
Flexible working: 2 days at the office, 3 from home
28-day holidays/year
Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
Wellhub discounts
Internal Career Path and opportunities internationally
Work in a multinational office
Work with passionate and enthusiastic people