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Student Advisor, French, English
EF Education First Teachers. Motivate and guide students through the online school .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in French and English, with a focus on student satisfaction and personalized support. Capable of providing technical advice and solutions while maintaining organization and calm under pressure.
Highest-signal resume keywords
Bilingual Communication SkillsStudent Satisfaction FocusTechnical Advice and SolutionsCultural AwarenessOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AdviceCustomer SupportOnline School GuidanceWebinar HostingFollow-Up Service
Soft Skills
Interpersonal SkillsOwnershipCalm Under PressureResponsibilityMotivation
Certifications & Qualifications
Valid NIESpanish Social Security Number
Industry Keywords
Student EngagementPersonalized SolutionsLearning TargetsQuality RequirementsProductivity Requirements
About the role
Key responsibilities & impact- Motivate and guide students through the online school
- Advise students on achieving personal and company learning targets via phone, chat, and email
- Present school features and options to provide customized service
- Overcome student objections and provide personalized solutions for managing time and progress
- Provide call and follow-up service in French and English
- Host school demo webinars
- Provide technical advice and solutions for EF products
- Respond to questions directly or relay them to Global Customer Service by email or chat
- Meet quality and productivity requirements for customer support services
- Report to the Supervisor
Requirements
What you’ll need- Excellent writing and speaking skills in French and English
- French at C2 level
- English at C1 or C2 level
- Highly responsible with a strong sense of ownership and autonomy
- Focused on student satisfaction and ready to go the extra mile
- Cultural awareness and interpersonal skills
- Ability to remain calm and organized under pressure and with uneasy students
- Must live in Barcelona
- Valid NIE/Spanish Social Security Number required
- Availability to work 20 hours a week, Monday to Friday
Benefits
Comp & perks- 2-week paid training
- 28 vacation days per year
- Excellent price for gym access
- International career opportunities
- Flexible remuneration plan with seniority
- Private medical insurance
- Childcare support
- Personal development training
- Work from home 2 days a week