Tour Consultant, Individual Sales

EF Education First Teachers

. Develop customer acquisition and retention strategies .

Posted 10/3/2026full-timeCambridge • Massachusetts • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customer acquisition and retention strategies while effectively managing a book of business. Proven ability to utilize consultative selling techniques and achieve sales goals through high-volume outreach and relationship management.

Highest-signal resume keywords

Customer Acquisition StrategiesConsultative Selling TechniquesHigh-Volume OutreachSales Goal AchievementVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategiesOutbound Sales CallsCustomer Experience ImprovementRelationship ManagementProblem-Solving SkillsMultitaskingPlanning and OrganizingSales InstinctsFollow-Up ConversationsFlexibility

Soft Skills

Influencing SkillsDriven MindsetPersonal AccountabilitySelf-AwarenessStudent Mentality

Industry Keywords

Customer RetentionTravel IndustrySales GoalsFast-Paced EnvironmentDiverse Range of Individuals

About the role

Key responsibilities & impact

Develop customer acquisition and retention strategies
Identify opportunities to improve the customer experience
Make outbound sales calls to potential travelers who expressed interest through website and marketing efforts
Maintain relationships with past travelers and support repeat bookings
Independently manage a book of business while bringing in new business
Conduct high-volume outreach and follow-up phone conversations
Average 100+ calls and 3 hours of phone time per day
Use consultative selling techniques to prospect and initiate product interest
Consistently achieve or exceed sales goals
Develop integrated sales strategies
Work 1–2 weekend days per month, with a weekday off when working a weekend day
Work 1–2 late shifts per month from 11:30 a.m. to 8 p.m. MT

Requirements

What you’ll need

Strong verbal communication and influencing skills
Ability to connect with a diverse range of individuals by telephone
Strong sales instincts and ability to recognize buying signals
Driven and competitive mindset
Personal accountability, self-awareness, and student mentality
Problem-solving skills
Ability to independently plan, organize, and prioritize work while collaborating with a team
Flexibility, multitasking, and ability to pivot quickly in a fast-paced environment
At least 4 years of relevant work experience or a 4-year degree
Must live in or relocate to Massachusetts, or be within commutable distance of the Cambridge, Massachusetts office

Benefits

Comp & perks

Sales Development Program training in sales, product, marketing, and industry trends
Coaching in consultative selling techniques, presentations, and public speaking
Dedicated mentorship
Four weeks paid vacation in the first year
Ten paid holidays
Two floating holidays
Business travel opportunities
25% company match on 401(k) contributions
Medical, dental, and vision coverage
Life and disability insurance
Accident and hospital insurance
Legal and pet insurance
Dependent care, healthcare, and commuter FSAs
Fertility care and family-building support
Wellness benefits, including yearly fitness reimbursement
Social and learning events
Employee-run resource groups
Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts
Discounts at local venues and businesses
Hybrid work schedule with work-from-home Fridays
Uncapped bonus for exceeding sales goals
Promotion eligibility to Senior Tour Consultant after two years of successfully exceeding goals