Tour Consultant, Individual Sales

EF Education First Teachers

. Convert inbound phone, live chat, and email inquiries into confirmed bookings .

Posted 11/3/2026full-timeCambridge • Massachusetts • United StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales and customer service capabilities, with a focus on pipeline management and relationship building. Proficient in utilizing CRM tools like Salesforce to enhance customer engagement and retention.

Highest-signal resume keywords

Sales ExperiencePipeline ManagementCRM Tools (Salesforce)Analytical SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCustomer ServicePipeline ManagementAnalytical SkillsProblem-SolvingAttention to Detail

Soft Skills

Relationship BuildingAdaptabilityConfidenceProfessionalism

Tools & Technologies

CRM ToolsSalesforce

Industry Keywords

Travel ExperiencesCustomer EngagementBooking ManagementAdd-OnsCustomer Retention

About the role

Key responsibilities & impact

Convert inbound phone, live chat, and email inquiries into confirmed bookings
Grow bookings with appropriate add-ons, including travel insurance
Support travelers across inbound channels from booking through repeat booking
Understand the reasons behind potential cancellations and help travelers retain trips when appropriate
Contribute consistently and accountably to individual and team goals
Share insights and act on feedback to strengthen the team
Engage with college students and young professionals to match them with travel experiences
Deliver customer experiences focused on prepared, protected, and excited travelers

Requirements

What you’ll need

Applicants must live in or relocate to Massachusetts, or live within commutable distance to the Cambridge, MA office
1+ years of sales or customer-facing experience
Strong pipeline management skills
Familiarity with CRM tools, preferably Salesforce
Strategic approach to engaging, qualifying, and closing prospective customers
Solid analytical and problem-solving skills
Willingness to learn and adapt quickly
Strong attention to detail
Readiness to test new sales approaches
Excellent relationship-building skills with customers and internal teams
Confidence and professionalism handling difficult conversations and customer challenges
Ability to work Monday through Friday schedules and shared rotating Saturday coverage

Benefits

Comp & perks

Four weeks paid vacation your first year
Ten paid holidays
Two floating holidays
25% company match on 401(k) contributions
Medical, dental, and vision coverage
Life and disability insurance
Accident and hospital insurance
Legal and pet insurance
Dependent care, healthcare, and commuter Flex Spending Accounts (FSAs)
Fertility care and family-building support
Yearly fitness reimbursement
Frequent social and learning events
Employee-run resource groups
Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts
Discounts at local venues and businesses
Professional growth through monthly trainings and workshops
Exciting business travel opportunities
Flexible work from home on Fridays
Uncapped bonus for exceeding sales goals
Promotion eligibility to Senior Tour Consultant after 2 years of successfully exceeding goals