Customer Service Specialist

efm Logistics

. Supporting and managing the day-to-day movement of freight within your portfolio .

Posted 10/19/2026full-timeOrmeau • AustraliaJuniorMid-Level💰 A$60,000 - A$72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing freight logistics and delivering exceptional customer service, with strong problem-solving abilities and effective communication skills. Proven track record in building long-term relationships with clients and managing multiple accounts efficiently.

Highest-signal resume keywords

Customer Service ExperienceFreight Movement ManagementStrong Communication SkillsProblem-Solving SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight Movement ManagementCustomer Service ExperienceReporting on Freight MovementsProblem-Solving SkillsComputer Knowledge

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationResilienceAbility to Work Under PressureMotivation and Energy

Tools & Technologies

Microsoft Office Suite

Industry Keywords

LogisticsAccount ManagementTransport ProvidersCustomer ExperienceRelationship Building

About the role

Key responsibilities & impact

Supporting and managing the day-to-day movement of freight within your portfolio
Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
Reviewing and reporting on daily freight movements
Resolving enquiries in a way that provides a no better experience
Escalating priority issues when required relating to all aspects of your accounts
Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Requirements

What you’ll need

Tertiary qualification or 2+ years experience in Customer Service
Strong written and verbal communication, and problem-solving skills
Sound computer knowledge including experience with Microsoft Office Suite
Resilience, passion and ability to work at pace and under pressure
A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

Comp & perks

Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Competitive salary and bonus scheme
Modern office space and technology
Company functions and team building activities
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally