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efm Logistics

Customer Service Specialist – IAM

efm Logistics

. Support and manage the day-to-day movement of freight within the assigned portfolio .

Posted 11/11/2026full-timeMoorabbin • AustraliaJuniorMid-Level💰 A$65,000 - A$70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong customer service capabilities with a focus on problem-solving and effective communication. Proficient in managing freight movements and building relationships with clients across various industries.

Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsMicrosoft Office Suite ProficiencyFreight Movement Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Written CommunicationVerbal CommunicationAbility To Work Under PressureHigh MotivationEnergy
Certifications & Qualifications
Tertiary Qualification
Industry Keywords
Freight ManagementAccount ManagementCustomer ExperienceTransport ProvidersDaily Reporting

About the role

Key responsibilities & impact
  • Support and manage the day-to-day movement of freight within the assigned portfolio
  • Provide insights on customer freight movements and potential issues to Major Account Managers
  • Review and report on daily freight movements
  • Resolve customer enquiries
  • Escalate priority issues relating to accounts
  • Build long-term relationships with account portfolios across various industries and national transport providers

Requirements

What you’ll need
  • Tertiary qualification or 2+ years experience in Customer Service
  • Strong written and verbal communication skills
  • Problem-solving skills
  • Sound computer knowledge
  • Experience with Microsoft Office Suite
  • Ability to work at pace and under pressure
  • High level of motivation and energy
  • Strong focus on achieving outstanding customer experience results

Benefits

Comp & perks
  • Superannuation
  • Bonus
  • Regular and ongoing professional development training
  • Career progression opportunities
  • Dynamic and empowering culture
  • Modern office space and technology
  • Free parking
  • Onsite café
  • Company functions
  • Team building activities
  • Volunteering time with partner charities