Implementation Account Manager

efm Logistics

. Build strong relationships with both internal and external stakeholders .

Posted 11/11/2026full-timePyrmont • AustraliaMid-LevelSenior💰 A$80,000 - A$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Project Management with a strong focus on Supply Chain Management. Capable of building relationships, managing projects, and delivering efficient solutions while ensuring high customer satisfaction and competitive pricing.

Highest-signal resume keywords

Account ManagementProject ManagementSupply Chain ManagementRelationship ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSupply Chain SolutionsCRM ManagementKPI ManagementLogistics Analysis

Soft Skills

Relationship BuildingNegotiation SkillsCustomer Experience OrientationDecision MakingProcess Focus

Industry Keywords

Stakeholder ManagementAdministrative FunctionsNPS ScoresChange ManagementEfficiency Improvement

About the role

Key responsibilities & impact

Build strong relationships with both internal and external stakeholders
Manage new accounts through a hyper care period
Train new customers on the efm systems and process
Provide strong service levels while ensuring competitive pricing
Manage projects to ensure accurate, timely and actionable outcomes
Influence change to create further efficiencies across the customer’s supply chain
Collaborate closely with customers to ensure they achieve project goals and timelines, service levels are met, and annual NPS scores are achieved
Manage and execute administrative functions for assigned accounts, including CRM management and general administration
Manage weekly KPIs
Partner with new customers to identify supply-chain solutions and deliver efficiencies
Liaise with internal departments to ensure smooth transitions to efm solutions

Requirements

What you’ll need

Experience in an Account Manager/Project Manager role, preferably with a focus on Supply Chain Management
Strong process focus, specifically in relationship management
Deep understanding of commercial drivers of business
Proven analysis, problem solving, decision making and negotiation skills
Able to quickly navigate complex logistics scenarios and find the best solution
Relentless passion for providing a no better customer experience
A solution focused orientation
Enjoy working in a fast-paced and challenging environment

Benefits

Comp & perks

Attractive remuneration scheme, with uncapped earning potential
Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Free parking and onsite café
Company functions and team building activities
Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer