Sales Operations Manager

efm Logistics

. Manage the national New Business pipeline, ensuring opportunities are accurate, up to date and progressing .

Posted 10/5/2026full-timeMoorabbin • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong Salesforce administration and reporting capabilities, with a focus on managing sales pipelines and improving sales processes. Proven ability to analyze data for trends and risks while effectively communicating with stakeholders and supporting team training.

Highest-signal resume keywords

Salesforce AdministrationSales Pipeline ManagementData AnalysisMicrosoft ExcelStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsRevenue OperationsCommercial OperationsReportingCRM Data ManagementProcess ImprovementDashboard Creation

Soft Skills

Organizational SkillsTime ManagementCommunication Skills

Tools & Technologies

SalesforceMS Office

Certifications & Qualifications

Relevant Tertiary Qualification

Industry Keywords

Transport IndustryLogistics Industry

About the role

Key responsibilities & impact

Manage the national New Business pipeline, ensuring opportunities are accurate, up to date and progressing
Run regular pipeline reviews, follow up stalled or at-risk opportunities, and highlight key priorities and risks
Prepare weekly, monthly and quarterly reporting, including board-ready materials on pipeline health and performance
Own Salesforce as the single source of truth for New Business, maintaining data integrity and reporting accuracy
Identify opportunities to improve sales conversion, pipeline velocity and the customer journey
Ensure agreed sales processes and procedures are followed consistently across the New Business team
Maintain and improve Sales and Implementation processes to support consistent ways of working
Support tender and RFP management, including proposals, presentations and sales content
Maintain a central library of current sales collateral, templates and resources
Support onboarding and training for new team members across Salesforce, systems and processes
Coordinate customer meetings, events and presentations to support the sales team
Partner with the General Manager - Implementation, Project Managers and Account Managers throughout onboarding and hypercare
Track implementation milestones and escalate risks that may impact customer go-live or commercial outcomes
Identify and implement improvements across the New Business funnel, systems and reporting
Provide Salesforce training, coaching and adoption support across the New Business team
Manage Salesforce configuration, system updates and release activities within New Business
Ensure reporting provides clear and reliable insights for sales representatives, managers and leadership

Requirements

What you’ll need

Previous experience in Sales Operations, Revenue Operations, Commercial Operations or a similar role
Strong Salesforce administration and reporting experience is essential
Experience managing sales pipelines, reporting and CRM data in a national or multi-team environment
Strong analytical skills, with the ability to identify trends, risks and opportunities through data
Strong Microsoft Excel and MS Office skills, with experience creating reports and dashboards
Experience working closely with Sales, Implementation and Account Management teams
Strong organisational and time-management skills, with the ability to manage multiple priorities
Strong communication and stakeholder management skills
Proven ability to identify process improvements and drive consistent ways of working
Transport or logistics industry experience is beneficial, but not essential
A relevant tertiary qualification is desirable

Benefits

Comp & perks

Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Competitive salary and bonus scheme
Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
Free parking and onsite café
Company functions and team building activities
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally