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Eftsure

Customer Support Analyst

Eftsure

. Review and import data files from CSV/Excel into Eftsure's system using the internal support system .

Posted 11/11/2026full-timeNorth Sydney • AustraliaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with expertise in data management and software testing. Proficient in Excel, HTML, and CSS, while delivering exceptional communication and problem-solving skills.

Highest-signal resume keywords
Customer Support ExperienceData ManagementExcel ProficiencyHTML UnderstandingZendesk Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ImportBatch Email ManagementSoftware TestingExcelHTMLCSSMS Office
Soft Skills
Excellent CommunicationAttention to DetailRelationship BuildingAdaptabilityProblem Solving
Tools & Technologies
Eftsure SystemZendeskJira
Certifications & Qualifications
IT Degree
Industry Keywords
Customer-Facing SupportDynamic RoleFast-Paced Environment

About the role

Key responsibilities & impact
  • Review and import data files from CSV/Excel into Eftsure's system using the internal support system
  • Manage batch email processes using the internal support system
  • Respond to Level 1 and Level 2 product support issues via Zendesk support tickets
  • Investigate and replicate raised support issues
  • Raise Jira tickets when necessary
  • Test software in preparation for new releases
  • Provide high-level support and timely assistance to Eftsure customers
  • Deliver a positive customer experience

Requirements

What you’ll need
  • IT degree or similar experience
  • A minimum of 1-2 years' experience in a similar customer-facing Support role
  • Experience working in a dynamic, fast-paced and versatile role
  • Solid Excel skills
  • Understanding of HTML and CSS
  • General MS Office products
  • Excellent verbal and written communications skills
  • Personable and able to build strong relationships
  • Excellent attention to detail
  • Adaptable and versatile
  • Self-motivated and resilient with the ability to work autonomously and as part of a team
  • Excellent problem solving skills

Benefits

Comp & perks
  • No benefits or compensation extras specified