Senior CSM – Grands Comptes

Eftsure

. Take over customer relationships after contract signature in coordination with the Sales team .

Posted 10/27/2026contractLyon • FranceSenior💰 €39,000 - €43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on SaaS and fintech environments, managing customer onboarding and deployment projects while ensuring customer satisfaction and loyalty. Proficient in building long-term relationships and identifying growth opportunities through effective communication and problem-solving.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceProject CoordinationC1 Proficiency in English and ItalianInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ManagementSolution DeploymentCommercial NegotiationsAccount ManagementRisk Anticipation

Soft Skills

Organisational SkillsDiplomacyActive ListeningSolutions-Focused ApproachInitiative

Industry Keywords

FintechCustomer Relationship ManagementHigh-Touch ApproachContinuous ImprovementStakeholder Coordination

About the role

Key responsibilities & impact

Take over customer relationships after contract signature in coordination with the Sales team
Understand customers’ challenges, processes and expectations
Manage onboarding and solution deployment as projects, remotely or on site
Support implementation of connectors and development work within customers’ business systems
Monitor solution adoption, identify obstacles and involve relevant teams
Advise customers on securing processes against fraud
Respond to functional and technical questions
Handle challenging situations with diplomacy and a solutions-focused approach
Build trusted, long-term relationships with portfolio contacts
Provide personalised, regular account management
Identify upselling and cross-selling opportunities
Adapt contracts to customer needs with the Sales team
Anticipate risks and maintain customer satisfaction and loyalty
Share customer needs and feedback with Product, Sales, Partnerships and IT teams
Contribute to continuous improvement of the platform and customer experience
Highlight positive feedback and customer success stories
Travel to customer sites several times per quarter, mainly to Paris and occasionally to Italy

Requirements

What you’ll need

At least 4 to 5 years of experience in Customer Success Management
Experience ideally in a SaaS or fintech environment
Experience managing a portfolio of large or enterprise customers using a high-touch approach
Ability to manage several customer onboarding and deployment projects simultaneously
Strong organisational and prioritisation skills
Ability to handle challenging situations and find solutions with stakeholders
Interest in technology solutions and business development
Autonomy, initiative and comfort working in a growing environment
Excellent interpersonal skills, active listening and clear, educational communication
C1 proficiency in both English and Italian
Knowledge of the SaaS or software industry, ideally in fintech
Ability to conduct commercial negotiations and identify growth opportunities
Confidence in coordinating projects and working with varied stakeholders

Benefits

Comp & perks

Meal vouchers worth €9 per working day, with 60% covered by the company
Two days of remote working per week after two months with the company
The first Friday afternoon of each month off, provided by the company
Welcoming international team and friendly atmosphere