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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills in a retail or hospitality environment, with a focus on customer service excellence, operational efficiency, and adherence to health and safety standards.
Highest-signal resume keywords
Team LeadershipCustomer ServiceInventory ControlHealth & Safety ComplianceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementMerchandisingFood Safety StandardsCash Handling ProceduresRota Planning
Soft Skills
CoachingMotivational LeadershipOrganizational SkillsProactive Decision-MakingConflict Resolution
Industry Keywords
RetailHospitalityCustomer-Focused EnvironmentTeam DevelopmentOperational Standards
About the role
Key responsibilities & impact- Support the day-to-day running of the Starbucks store
- Lead operations in the Store Manager’s absence
- Support customers and prepare beverages
- Maintain excellent store standards and create a welcoming environment
- Act as second-in-command and delegate tasks
- Create a positive working environment
- Coach, develop, inspire, and mentor team members
- Support rota planning in line with budgets and labour targets
- Encourage the team to maximise promotions and enhance customer experience
- Recognise and celebrate individual and team achievements
- Manage stock, oversee inventory control and reporting, and minimise waste
- Ensure merchandising, availability, presentation, and food safety standards
- Enforce Health & Safety, Food Safety, hygiene, and cash handling procedures
Requirements
What you’ll need- Experience leading or supervising a team within hospitality, retail, or a customer-focused environment
- A confident and approachable leader who can motivate, coach, and bring out the best in others
- Strong communication and organisational skills
- Ability to manage competing priorities
- A proactive mindset and confidence to make decisions in a fast-paced environment
- Previous management experience is preferred, but not essential
- Potential exposure to allergens in the workplace
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave
- Life Assurance
- Guaranteed contracted hours