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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities, with a focus on coaching, mentoring, and enhancing customer experience. Proficient in operational oversight, inventory control, and adherence to health and safety standards.
Highest-signal resume keywords
Team LeadershipCoaching And MentoringInventory ControlCustomer Experience EnhancementHealth And Safety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ControlOperational OversightFood SafetyMerchandisingRota Planning
Soft Skills
Leadership SkillsStrong CommunicationOrganisational SkillsMotivational SkillsProactive Mindset
Industry Keywords
HospitalityRetailCustomer-Focused EnvironmentCash Handling ProceduresAllergen Exposure
About the role
Key responsibilities & impact- Act as second-in-command and support the team
- Delegate tasks and create a positive working environment
- Coach, develop, inspire, and mentor team members
- Support rota planning in line with budgets and labour targets
- Encourage the team to maximise promotions and enhance customer experience
- Recognise and celebrate individual and team achievements
- Take ownership of store operations in the Store Manager’s absence
- Support customers and prepare beverages
- Maintain Starbucks standards, merchandising, availability, presentation, and food safety
- Manage stock and oversee inventory control and reporting
- Identify opportunities to improve efficiency and minimise waste
- Ensure Health & Safety, Food Safety, hygiene, and cash handling procedures are followed
Requirements
What you’ll need- Previous management experience is preferred, but not essential
- Experience leading or supervising a team within hospitality, retail, or a customer-focused environment
- Confident and approachable leadership skills
- Ability to motivate, coach, and bring out the best in others
- Strong communication and organisational skills
- Ability to manage competing priorities
- Proactive mindset
- Confidence to make decisions in a fast-paced environment
- Potential exposure to allergens in the workplace
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave when it matters most
- Life Assurance
- Guaranteed contracted hours