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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing store operations, focusing on exceptional customer service, team development, and performance improvement. Proven ability to drive store performance through effective inventory management, budgeting, and fostering a positive workplace culture.
Highest-signal resume keywords
Retail Management ExperienceTeam DevelopmentCustomer Service ExcellenceInventory ManagementBudget Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementBudget PlanningPerformance ImprovementStock ControlMerchandising
Soft Skills
LeadershipCommunicationRelationship BuildingMotivationFlexibility
Certifications & Qualifications
DBS Check
Industry Keywords
RetailHospitalityCustomer-Focused EnvironmentOperational StandardsFood Safety
About the role
Key responsibilities & impact- Lead the Starbucks store and ensure exceptional operational standards
- Deliver consistent excellence in customer service, food safety, hygiene, and Starbucks brand expectations
- Drive store performance through inventory management, stock control, merchandising, and regular reporting
- Reduce waste, manage labour effectively, review processes, and implement performance improvement action plans
- Manage cash responsibly, plan budgets, control expenditure, and support store growth
- Coach, mentor, recruit, develop, and inspire a high-performing team
- Plan rotas and motivate colleagues to deliver exceptional service
- Build a positive and inclusive workplace culture
- Recognise success, support colleague wellbeing, and manage people matters in line with company policies
Requirements
What you’ll need- Previous management experience within a retail, hospitality, or customer-focused environment
- Passion for developing teams and creating a positive, high-performing culture
- Strong focus on exceptional customer experiences and high operational standards
- Commercial awareness with confidence in managing performance, priorities, and business results
- Excellent communication and relationship-building skills
- Flexibility to support business needs, including varied shifts
- Ability to work early mornings, evenings, weekends, and busy travel periods where required
- Successful completion of a DBS check
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave
- Life Assurance
- Guaranteed contracted hours
- DBS check funded by EG Group