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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills to supervise daily operations and motivate team members while ensuring exceptional customer service and maintaining high standards of food safety and cleanliness.
Highest-signal resume keywords
Customer Service ExcellenceTeam LeadershipOperational Decision-MakingFood Safety StandardsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ControlOrderingBankingRecord MaintenanceCoffee PreparationFood PreparationBeverage Preparation
Soft Skills
Motivational SkillsProactive AttitudeStrong CommunicationEnthusiasmWillingness to Learn
Industry Keywords
Hospitality ExperienceRetail ExperienceCustomer-Focused EnvironmentSupervisory Experience
About the role
Key responsibilities & impact- Supervise daily operations, delegate tasks, and motivate colleagues to deliver great results
- Support team training and development
- Build a welcoming atmosphere and deliver outstanding customer service
- Assist customers in discovering products they will love
- Assist the Store Manager with stock control, ordering, banking, and administration
- Maintain accurate records
- Ensure high standards of food safety, health and safety, and cleanliness
- Maintain an inviting, vibrant, and well-presented store environment
- Support the team during busy periods and keep operations running smoothly
- Prepare coffee, food, and beverages to brand standards
- Take ownership of shifts in the Store Manager’s absence and make operational decisions
Requirements
What you’ll need- Experience in hospitality, retail, or a customer-focused environment
- A passion for delivering excellent customer service and creating great experiences
- Confidence to lead, motivate, and support a team in a fast-paced environment
- A proactive attitude with the ability to make decisions and take ownership
- Strong communication and organisational skills
- A willingness to learn, develop, and take the next step in your career
- Enthusiasm to make an impact and help drive team success
- Previous supervisory experience is preferred, but not essential
- Willingness to work early mornings, evenings, weekends, and busy travel periods
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave
- Life Assurance
- Guaranteed contracted hours
