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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills in a fast-paced hospitality or retail environment, ensuring exceptional customer experiences while maintaining food safety and cleanliness standards.
Highest-signal resume keywords
Supervisory ExperienceCustomer Service ExcellenceFood Safety StandardsTeam Training and DevelopmentStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ControlFood PreparationBeverage PreparationRecord MaintenanceAdministration
Soft Skills
LeadershipMotivationProactive AttitudeDecision MakingOrganizational Skills
Industry Keywords
HospitalityRetailCustomer-Focused EnvironmentHealth and SafetyAllergen Awareness
About the role
Key responsibilities & impact- Supervise daily operations, delegate tasks, and motivate colleagues
- Support team training and development
- Create welcoming customer experiences and deliver outstanding service
- Assist the Store Manager with stock control, ordering, banking, and administration
- Maintain accurate records
- Prepare food and beverages while maintaining food safety, health and safety, and cleanliness standards
- Maintain an inviting, vibrant, and well-presented store environment
- Lead shifts and make decisions in the Store Manager’s absence
- Prepare coffee, food, and beverages to brand standards
Requirements
What you’ll need- Experience in hospitality, retail, or a customer-focused environment
- Previous supervisory experience is preferred, but not essential
- Confidence to lead, motivate, and support a team in a fast-paced environment
- A proactive attitude with the ability to make decisions and take ownership
- Strong communication and organisational skills
- A willingness to learn and develop
- Shifts may include early mornings, evenings, weekends, and busy travel periods
- Food-establishment work may involve potential exposure to allergens
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave
- Life Assurance
- Guaranteed contracted hours
- Flexible working options