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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills to supervise daily operations, motivate team members, and ensure exceptional customer service in a fast-paced retail or hospitality environment. Proficient in maintaining food safety standards and managing store records while fostering a welcoming atmosphere.
Highest-signal resume keywords
Supervisory ExperienceCustomer Service ExcellenceTeam LeadershipFood Safety StandardsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ControlFood PreparationRecord MaintenanceBanking AdministrationCoffee Preparation
Soft Skills
Motivational SkillsProactive AttitudeStrong CommunicationEnthusiasmDecision-Making
Industry Keywords
HospitalityRetailCustomer-Focused EnvironmentHealth and SafetyCleanliness Standards
About the role
Key responsibilities & impact- Supervise daily operations, delegate tasks, and motivate colleagues
- Support team training and development
- Create welcoming customer experiences and deliver outstanding service
- Assist the Store Manager with stock control, ordering, banking, and administration
- Maintain accurate store records
- Support food preparation and maintain food safety, health and safety, and cleanliness standards
- Maintain an inviting, vibrant, and well-presented store environment
- Support the team during busy periods and take ownership of shifts in the Store Manager’s absence
- Prepare coffee, food, and beverages to brand standards
- Make decisions and keep store operations running smoothly
Requirements
What you’ll need- Previous supervisory experience is preferred, but not essential
- Experience in hospitality, retail, or a customer-focused environment
- Passion for delivering excellent customer service and creating great experiences
- Confidence to lead, motivate, and support a team in a fast-paced environment
- Proactive attitude with the ability to make decisions and take ownership
- Strong communication and organisational skills
- Willingness to learn, develop, and take the next step in your career
- Enthusiasm to make an impact and help drive team success
- Willingness to work early mornings, evenings, weekends, and busy travel periods
- Potential exposure to allergens in the workplace
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave
- Life Assurance
- Guaranteed contracted hours
- Flexible working options