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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills to supervise daily operations, motivate team members, and ensure exceptional customer experiences. Proficient in food and beverage preparation while adhering to health and safety standards.
Highest-signal resume keywords
Team LeadershipCustomer Service ExcellenceOperational Decision-MakingFood Safety ComplianceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Food PreparationBeverage PreparationStock ControlRecord KeepingAdministration
Soft Skills
Team MotivationCommunication SkillsProactive AttitudeEnthusiasmWillingness to Learn
Industry Keywords
HospitalityRetailCustomer-Focused EnvironmentHealth and Safety StandardsStore Operations
About the role
Key responsibilities & impact- Supervise daily operations, delegate tasks, and motivate colleagues
- Support team training and development
- Create exceptional customer experiences and a welcoming atmosphere
- Assist the Store Manager with stock control, ordering, banking, and administration
- Maintain accurate records
- Prepare food and beverages while maintaining food safety, health and safety, and cleanliness standards
- Maintain an inviting, vibrant, and well-presented store environment
- Support the team during busy periods and take ownership of shifts in the Store Manager’s absence
- Prepare coffee, food, and beverages to brand standards
- Make operational decisions and keep store operations running smoothly
Requirements
What you’ll need- Experience in hospitality, retail, or a customer-focused environment
- A passion for delivering excellent customer service and creating great experiences
- Confidence to lead, motivate, and support a team in a fast-paced environment
- A proactive attitude with the ability to make decisions and take ownership
- Strong communication and organisational skills
- A willingness to learn, develop, and take the next step in your career
- Enthusiasm to make an impact and help drive team success
- Previous supervisory experience is preferred, but not essential
- Availability for early mornings, evenings, weekends, and busy travel periods
Benefits
Comp & perks- EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more
- 30% Starbucks discount on food, drinks, and merchandise
- Quarterly Bonus Incentive
- Free beverage on every shift
- 24/7 Virtual GP & Wellbeing Service
- Employee Assistance Programme
- Recognition rewards and work anniversary awards
- Career progression opportunities
- Access to one of the world’s largest online learning libraries
- Compassionate leave when it matters most
- Life Assurance
- Guaranteed contracted hours
- Flexible working options
- Full-time, part-time, and flexible shift patterns