Customer Support Specialist

Eightcap

. Respond promptly and professionally to client enquiries via email, live chat, and telephone in English .

Posted 9/19/2026full-timeSofia • BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client management skills through effective communication and problem-solving abilities, with a focus on account management and customer support operations. Proficient in utilizing Salesforce Service Cloud and familiar with trading, FX, or finance concepts.

Highest-signal resume keywords

Fluent In EnglishSalesforce Service Cloud ExperienceCustomer Support Operations FamiliarityAnalytical MindsetProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTroubleshootingPerformance MetricsUX/UI KnowledgeConversational Design Principles

Soft Skills

Strong Listening SkillsEmpathyAdaptabilityAttention To DetailEmotional Intelligence

Industry Keywords

TradingFXFinance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond promptly and professionally to client enquiries via email, live chat, and telephone in English
Handle customer inquiries related to account management and troubleshoot related issues
Update and configure existing client accounts according to their needs
Document client feedback and escalate unresolved issues in a timely manner
Collaborate effectively with colleagues across the business to ensure client needs are met
Assist in developing and implementing new procedures and processes
Embody the company’s values in all interactions and responsibilities

Requirements

What you’ll need

Fluent in English
Availability to work Monday-Friday, with flexibility for shifts and public holidays (no night shifts)
Ability to explain complex topics in a clear and simple way
Strong listening skills and empathy for client needs
Analytical mindset with the ability to troubleshoot day-to-day issues
Interest or understanding of trading, FX, or finance
Experience with Salesforce Service Cloud
Familiarity with customer support operations and performance metrics
Basic knowledge of UX/UI or conversational design principles
Adaptability and learning agility
Attention to detail
Accountability and reliability
Problem-solving and critical thinking
Time management and organization
Emotional intelligence (EQ)

Benefits

Comp & perks

Culture of collaboration and support in the team
Introductory professional training
20 days of vacation + 1 additional day after your first year of service
Additional health insurance
Food vouchers
MultiSport card
Social activities and initiatives