Eightcap

Customer Support

• Respond promptly and professionally to client enquiries via email, live chat, and telephone in English
• Handle customer inquiries related to account management and troubleshoot related issues
• Update and configure existing client accounts according to their needs
• Document client feedback and escalate unresolved issues in a timely manner
• Collaborate effectively with colleagues across the business to ensure client needs are met
• Assist in developing and implementing new procedures and processes
• Embody the company’s values in all interactions and responsibilities

Customer Support Specialist