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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and deploying cloud infrastructure, particularly in Azure and AWS environments, while ensuring operational excellence through ITIL-aligned processes. Proficient in automation, container management, and infrastructure as code using Terraform, with a strong focus on security and performance.
Highest-signal resume keywords
Azure Production EnvironmentsTerraform ExperienceKubernetes (AKS/EKS) ManagementCI/CD Pipeline DevelopmentCloud Networking and Identity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TerraformKubernetesPowerShellPythonCI/CD PipelinesDockerCloud NetworkingIdentity ManagementInfrastructure as CodeObservability Tools
Soft Skills
Clear CommunicationMentoring
Tools & Technologies
Azure MonitorCloudWatchPrometheusGrafanaServiceNowConnectWiseHalo
Certifications & Qualifications
Microsoft AZ-104Microsoft AZ-400Microsoft AZ-305HashiCorp Terraform AssociateCNCF CKACNCF CKAD
Industry Keywords
ITILCloud PlatformsMulti-Tenant EnvironmentsDisaster RecoveryServerless Architecture
Tech Stack
Tools & technologiesAWSAzureCloudDNSDockerGrafanaKubernetesPrometheusPythonServiceNowTerraform
About the role
Key responsibilities & impact- Provide 2nd/3rd line support for customer cloud platforms, resolving incidents, service requests and problems within agreed SLAs
- Monitor platform health, performance and availability, and respond proactively to alerts
- Carry out ITIL-aligned change management, including planning, peer review and implementation
- Participate in an on-call rota
- Design and deploy cloud infrastructure including landing zones, networking, identity, compute, storage and PaaS services
- Deliver migrations from on-premises and other clouds into Azure/AWS
- Produce technical documentation, runbooks and handover materials
- Design, build and maintain infrastructure as code using Terraform
- Deploy, operate and upgrade AKS/EKS Kubernetes clusters
- Build and manage ACR/ECR container images and registries, including scanning and lifecycle policies
- Implement platform and cluster observability using Azure Monitor, CloudWatch, Prometheus, Grafana or Datadog
- Support development teams with platform guidance, pipeline design and deployment best practices
- Automate repetitive operational tasks using PowerShell, Python, Azure Automation, Logic Apps, Lambda or similar
- Contribute to internal automation and tooling
- Improve security posture, resilience and cost efficiency
- Work directly with customers and Technical Account Managers to understand requirements and deliver outcomes
- Contribute to service reviews and technical roadmap discussions
- Mentor junior engineers and share knowledge across the team
Requirements
What you’ll need- Solid hands-on experience with Azure production environments
- Strong Terraform experience
- Hands-on experience running Kubernetes in production, ideally AKS or EKS
- Experience building and maintaining CI/CD pipelines
- Scripting ability in PowerShell, Python and/or Bash
- Strong understanding of cloud networking and identity, including VNets/VPCs, DNS, private endpoints, VPN, ExpressRoute/Direct Connect, Entra ID and IAM
- Experience with Docker and container-based application delivery
- Comfortable supporting live services within ITIL-based processes and SLAs
- Experience using tools such as ServiceNow, ConnectWise or Halo
- Clear communication skills and ability to work directly with customers and development teams
- Previous MSP or multi-tenant experience (desirable)
- Terraform Cloud/Enterprise experience (desirable)
- Serverless and event-driven architecture knowledge (desirable)
- Knowledge of backup and disaster recovery tooling (desirable)
- Microsoft AZ-104, AZ-400 or AZ-305 certification (desirable, or willingness to achieve)
- HashiCorp Terraform Associate certification (desirable, or willingness to achieve)
- CNCF CKA or CKAD certification (desirable, or willingness to achieve)
Benefits
Comp & perks- 25 days annual leave + public holidays
- One extra day off for birthday leave
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- EkcOlympics global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
- Additional allowance for participation in the on-call rota
- Flexible, family-friendly working
- Internal mobility and career progression opportunities
- Diversity, equality, inclusion & belonging culture