Ekco

Technical Writer

• Author, review and update IT SOPs, work instructions, qualification documentation and templates
• Cover IT change and release management, incident/problem/service request management, backup/restore/archiving, business continuity/disaster recovery, patch/vulnerability management, configuration management, audit trail review, and IT supplier/cloud service provider management
• Ensure IT procedures meet 21 CFR Part 11, EU GMP Annex 11, MHRA GxP Data Integrity Guidance and GAMP 5 expectations
• Document controls that keep GxP systems validated across commissioning, periodic review, decommissioning and data migration
• Apply ALCOA+ principles to electronic records, signatures, audit trails and system administration procedures
• Align IT SOPs with ITIL-based service management and ITSM tooling such as ServiceNow
• Document information-security controls aligned with ISO 27001, NIST CSF or Cyber Essentials
• Manage documents through the EDMS lifecycle, including drafting, review routing, approval, effective dating, periodic review and retirement
• Harmonise legacy IT documentation and separate GxP from non-GxP scope
• Support regulatory, internal and supplier audits by preparing document packs and responding to queries
• Work with Training to ensure IT staff are trained on new and revised SOPs and training records are maintained

Manager

• Manage the end-to-end bid process for public and private sector opportunities, including tenders, RFPs, RFQs, and proposals
• Support the sales team by identifying and qualifying public sector frameworks suitable for the business
• Manage bid timelines, deadlines, and internal inputs to ensure accurate, timely submissions
• Act as the central point of contact for bid-related activity across stakeholders
• Support the Sales team through the governance process
• Assess customer requirements and documents to determine bid strategy and win themes
• Collate, review, and format bid responses for clarity, professionalism, and compliance
• Complete mandatory questions, schedules, and supporting documents
• Maintain and develop a bid content library, including standard responses, case studies, CVs, and certifications
• Support pricing models, cost validation, and margin approval with Sales, Pre-Sales, and Procurement
• Support clarification responses and post-submission customer queries
• Liaise with Sales, Technical teams, and Procurement to gather technical, service, and commercial information
• Support internal bid reviews and approval checkpoints
• Track bid outcomes, feedback, and win/loss data
• Coordinate continuous improvement meetings with Sales, Technical, Procurement, and Legal teams
• Identify opportunities to improve bid quality, efficiency, and success rates
• Record bid activity accurately in the CRM system

Bid Manager

People Operations

• Deliver day-to-day people partnering support across all Ekco business units
• Act as a trusted point of contact for managers and employees
• Manage and triage the shared People Team inbox
• Resolve or route queries concerning leave and absence, employment documents, payroll and benefits, onboarding/offboarding, systems changes, policies and administration
• Support culture, engagement and talent management initiatives, including Ekco Eats and Ekcolympics
• Advise managers on probation, absence and basic employee relations queries
• Escalate complex casework and legal acknowledgements appropriately
• Process HiBob organisational changes and maintain data hygiene, audit readiness and reporting accuracy
• Collaborate with Talent Acquisition to align job descriptions, skills requirements and certifications
• Support onboarding/offboarding administration and liaise with the internal support team
• Translate skills and capability frameworks into personal development plans and individual performance goals
• Support the evolution of the annual performance cycle into continuous performance management
• Champion AI adoption and continuous learning
• Manage learning systems and cadence, including HiBob, Pluralsight and internally built tools
• Track and report certifications, courses and development activity
• Own the group-wide cadence of technical certifications and flag gaps to business unit leaders
• Manage and utilise L&D budgets
• Design and support internal leadership and high-performance training programmes
• Feed evolving skills and certification needs into career family and role design
• Report L&D and performance metrics to People leadership

HR People Partner

Cloud Engineer

• Provide 2nd/3rd line support for customer cloud platforms, resolving incidents, service requests and problems within agreed SLAs
• Monitor platform health, performance and availability, and respond proactively to alerts
• Carry out change management in line with ITIL processes, including planning, peer review and implementation
• Participate in an on-call rota
• Design and deploy cloud infrastructure including landing zones, networking, identity, compute, storage and PaaS services
• Deliver migrations from on-premises and other clouds into Azure/AWS
• Produce technical documentation, runbooks and handover materials
• Design, build and maintain infrastructure as code using Terraform
• Deploy, operate and upgrade AKS/EKS Kubernetes clusters
• Build and manage container images and registries including ACR/ECR
• Implement observability using Azure Monitor, CloudWatch, Prometheus, Grafana or Datadog
• Support development teams with platform guidance, pipeline design and deployment best practices
• Automate repetitive operational tasks using PowerShell, Python, Azure Automation, Logic Apps, Lambda or similar
• Contribute to internal automation and tooling
• Improve security posture, resilience and cost efficiency
• Work directly with customers and Technical Account Managers to understand requirements and deliver outcomes
• Contribute to service reviews and technical roadmap discussions
• Mentor junior engineers and share knowledge across the team