Cloud Engineer

Ekco

. Provide 2nd/3rd line support for customer cloud platforms, resolving incidents, service requests and problems within agreed SLAs .

Posted 9/24/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and deploying cloud infrastructure, particularly in Azure and AWS environments, while ensuring compliance with ITIL processes. Proficient in automation, container orchestration, and providing technical support to enhance platform performance and security.

Highest-signal resume keywords

Azure Production EnvironmentsTerraform ExperienceKubernetes (AKS/EKS) ManagementCI/CD Pipeline DevelopmentCloud Networking and Identity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TerraformKubernetesPowerShellPythonDockerCI/CD PipelinesCloud NetworkingIdentity ManagementInfrastructure as CodeChange Management

Soft Skills

Clear CommunicationMentoringCustomer Engagement

Tools & Technologies

Azure MonitorCloudWatchPrometheusGrafanaServiceNowConnectWiseHalo

Certifications & Qualifications

Microsoft AZ-104Microsoft AZ-400Microsoft AZ-305HashiCorp Terraform AssociateCNCF CKACNCF CKAD

Industry Keywords

ITILMulti-TenantServerless ArchitectureEvent-Driven ArchitectureBackup and DR Tooling

Tech Stack

Tools & technologies

AWSAzureCloudDNSDockerGrafanaKubernetesPrometheusPythonServiceNowTerraform

About the role

Key responsibilities & impact

Provide 2nd/3rd line support for customer cloud platforms, resolving incidents, service requests and problems within agreed SLAs
Monitor platform health, performance and availability, and respond proactively to alerts
Carry out change management in line with ITIL processes, including planning, peer review and implementation
Participate in an on-call rota
Design and deploy cloud infrastructure including landing zones, networking, identity, compute, storage and PaaS services
Deliver migrations from on-premises and other clouds into Azure/AWS
Produce technical documentation, runbooks and handover materials
Design, build and maintain infrastructure as code using Terraform
Deploy, operate and upgrade AKS/EKS Kubernetes clusters
Build and manage container images and registries including ACR/ECR
Implement observability using Azure Monitor, CloudWatch, Prometheus, Grafana or Datadog
Support development teams with platform guidance, pipeline design and deployment best practices
Automate repetitive operational tasks using PowerShell, Python, Azure Automation, Logic Apps, Lambda or similar
Contribute to internal automation and tooling
Improve security posture, resilience and cost efficiency
Work directly with customers and Technical Account Managers to understand requirements and deliver outcomes
Contribute to service reviews and technical roadmap discussions
Mentor junior engineers and share knowledge across the team

Requirements

What you’ll need

Solid hands-on experience with Azure production environments
Strong Terraform experience
Hands-on experience running Kubernetes in production, ideally AKS or EKS
Experience building and maintaining CI/CD pipelines
Scripting ability in PowerShell, Python and/or Bash
Strong understanding of cloud networking and identity, including VNets/VPCs, DNS, private endpoints, VPN, ExpressRoute/Direct Connect, Entra ID and IAM
Experience with Docker and container-based application delivery
Comfortable supporting live services within ITIL-based processes and SLAs
Experience using tools such as ServiceNow, ConnectWise or Halo
Clear communication skills and ability to work directly with customers and development teams
Previous MSP or multi-tenant experience (desirable)
Terraform Cloud/Enterprise experience (desirable)
Serverless and event-driven architecture knowledge (desirable)
Knowledge of backup and DR tooling (desirable)
Microsoft AZ-104, AZ-400 or AZ-305 certification (desirable, or willingness to achieve)
HashiCorp Terraform Associate certification (desirable, or willingness to achieve)
CNCF CKA or CKAD certification (desirable, or willingness to achieve)

Benefits

Comp & perks

25 days annual leave + public holidays
One extra day off for birthday leave
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
EkcOlympics global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression
Additional allowance for participation in the on-call rota
Flexible, family-friendly working
Internal mobility and career progression opportunities