Customer Experience Associate

Eko Health

. Own and update support macros, help center content, and internal documentation .

Posted 9/23/2026full-timeEmeryville • California • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and CX enablement, with a focus on effective communication, documentation management, and continuous improvement processes. Proficient in utilizing help center tools to enhance customer experience and streamline support operations.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyConfluence UtilizationClear Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationOrganizational SkillsProactive MindsetAbility to Simplify Complex Topics

Tools & Technologies

ZendeskConfluenceHelp Center Platforms

Industry Keywords

Customer ExperienceOnboarding ContentQA ProcessesCSAT ImprovementCustomer Feedback

About the role

Key responsibilities & impact

Own and update support macros, help center content, and internal documentation
Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
Help design and maintain onboarding content and ongoing training materials
Support QA processes by flagging messaging or experience gaps across cases
Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication
Draft and route proactive messaging about product issues, known bugs, and returns guidance
Track and escalate common customer feedback themes to support continuous improvement
Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows
Maintain clear tagging and reporting systems to track pain points and content gaps

Requirements

What you’ll need

2–4 years of experience in customer support or CX enablement roles preferred
Skilled with tools like Zendesk, Confluence, and other help center platforms
Clear, concise, and empathetic communication skills
Ability to simplify complex topics
Organized and proactive, with strong attention to detail and a service mindset
Prolonged periods of sitting and working at a computer
Must be able to perform job duties with or without reasonable accommodation

Benefits

Comp & perks

The opportunity to work on products that impact the health of millions of people
Generous paid-time off
Stock incentive plans
Medical/Dental/Vision, Disability + Life Insurance
One Medical membership
Parental Leave
401k Matching
Learning and Development stipend