Eko Health

Security Engineer

• Own Eko's corporate IT strategy, infrastructure, and day-to-day operations, including employee endpoints, identity and access management, corporate network, cloud workplace tools, helpdesk/support, and asset management
• Manage software and SaaS procurement, licensing, lifecycle, vendor selection, and renewal negotiations in partnership with Finance
• Own the IT budget and technology roadmap
• Build or manage the team responsible for day-to-day IT support
• Design, implement, and continuously mature Eko's corporate cybersecurity program
• Own the corporate security risk register and drive remediation of identified gaps
• Serve as Eko's primary point of contact for corporate-level security incidents
• Own SOC 2 Type I/II end to end, including scoping, control design and implementation, evidence collection, and external audit management
• Own or contribute to other corporate compliance obligations, including HIPAA/HITECH, HITRUST, CCPA, and UK/EU GDPR as applicable
• Serve as the primary liaison for customer and partner security questionnaires, vendor security due diligence, and audit committee or board reporting
• Maintain the compliance calendar for renewals, audits, and control testing
• Own timely delivery of corporate compliance and security documentation requested by customers
• Maintain a current documentation package for Sales and Customer Success
• Partner with Sales, Customer Success, and Legal on customer security calls and due-diligence sessions
• Partner with People/HR on secure onboarding, offboarding, device provisioning, and access provisioning/deprovisioning
• Partner with Legal on vendor security reviews and data processing agreements
• Partner with Product Security as a testing resource, executing tests against procedures defined by that team

Head of IT, Cybersecurity

Customer Support

• Own and update support macros, help center content, and internal documentation
• Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
• Help design and maintain onboarding content and ongoing training materials
• Support QA processes by flagging messaging or experience gaps across cases
• Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication
• Draft and route proactive messaging about product issues, known bugs, and returns guidance
• Track and escalate common customer feedback themes to support continuous improvement
• Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows
• Maintain clear tagging and reporting systems to track pain points and content gaps

Head of IT, Cybersecurity

Customer Experience Associate