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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, care coordination, and resource navigation while applying trauma-informed and culturally responsive approaches. Proficient in bilingual communication and maintaining confidentiality in behavioral health settings.
Highest-signal resume keywords
Bilingual Fluency In Spanish And EnglishCase Management ExperienceKnowledge Of Behavioral Health Service SystemsProficiency With Microsoft 365Experience In Substance Use Prevention
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementCare CoordinationResource NavigationBehavioral Health ScreeningIndividualized Service PlansDocumentationCommunity Resource KnowledgeHarm Reduction PrinciplesMotivational InterviewingTrauma-Informed Care
Soft Skills
Effective CommunicationRelationship BuildingProblem SolvingIndependenceTeam Collaboration
Tools & Technologies
ZoomDocuSignPatient PortalElectronic Documentation SystemsProject Management Systems
Industry Keywords
Substance Use TreatmentPublic HealthHuman ServicesCommunity OutreachCulturally Responsive Care
About the role
Key responsibilities & impact- Serve as a primary point of contact for DWI program clients
- Coordinate appointments for assessments, intakes, groups, transfers, and discharges
- Monitor follow-up needs and address scheduling barriers
- Provide reminders about appointments, group sessions, required documents, and payment obligations
- Guide clients in using Zoom, DocuSign, patient portal, and other digital tools
- Follow up on client concerns, document actions, and escalate complex matters
- Conduct participant screenings and identify behavioral health, substance use, and social service needs
- Develop and update individualized service plans
- Coordinate referrals and communication among participants, providers, and community organizations
- Help participants schedule appointments, understand services, and navigate barriers to care
- Follow up on referrals and document service connections
- Apply trauma-informed, culturally responsive, person-centered, and harm-reduction approaches
- Identify and escalate urgent behavioral health or safety concerns
- Complete accurate, timely, and confidential documentation
- Communicate participant updates to authorized care team members
- Participate in supervision, case consultation, and Sin Ataduras team meetings
- Build and maintain relationships with health care, behavioral health, legal, educational, domestic violence, sexual assault, and social service organizations
- Maintain knowledge of community resources, referral processes, and eligibility requirements
- Contribute resource information to El Futuro's resource database and guide
- Represent El Futuro at allied service provider meetings
- Participate in community outreach and educational events
- Conduct screenings and connect community members with resources during outreach
- Administer participant feedback and outcome surveys
- Support program data collection, implementation improvements, administrative responsibilities, and grant compliance
Requirements
What you’ll need- Bachelor's degree in social work, psychology, human services, public health, or a related field, or an equivalent combination of education and relevant experience
- Experience providing case management, care coordination, resource navigation, or other human services
- Bilingual fluency in spoken and written Spanish and English, required
- Knowledge of substance use prevention, treatment, recovery, harm-reduction principles, and behavioral health service systems
- Familiarity with community resources and referral systems in Durham, Orange, Wake, and Chatham counties
- Ability to recognize and appropriately escalate urgent behavioral health or safety concerns while maintaining professional boundaries and confidentiality
- Ability to work independently in community settings and travel throughout the service area
- Proficiency with Microsoft 365 and electronic documentation or project management systems
- Ability to work effectively both independently and as part of a multidisciplinary team
- Commitment to supporting El Futuro's mission and values
- Preferred: Experience supporting Latino or immigrant individuals and families
- Preferred: Experience in substance use, behavioral health, health care, recovery support, or community-based prevention
- Preferred: Training or credentials in case management, motivational interviewing, trauma-informed care, harm reduction, peer support, substance use screening, or a related area
Benefits
Comp & perks- Employer-paid dental insurance
- Employer-paid vision insurance
- Employer-paid life insurance
- Employer-paid long-term disability insurance
- 403B matching
- Generous PTO
- Paid holidays
- Paid family medical leave
- Paid parental leave
- Paid time off for professional development