Principal, Key Accounts

Elation Health

. Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR .

Posted 9/23/2026full-timeRemote • United StatesLead💰 $155,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts within the healthcare sector, focusing on customer retention, growth, and alignment with business goals. Proven ability to build relationships with C-suite leaders and translate customer needs into actionable business strategies.

Highest-signal resume keywords

Customer Success ManagementStrategic Account ManagementHealthcare Industry ExperienceExecutive PresenceBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRetention Risk ManagementUpsell and Cross-Sell StrategiesData-Driven Decision MakingAccount Documentation

Soft Skills

Clear CommunicationOwnershipGenuine CuriosityBias Toward ActionRelationship Building

Industry Keywords

SaaSPrimary Care OrganizationsHealth System OperationsClinical PrioritiesC-Suite Engagement

About the role

Key responsibilities & impact

Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
Develop and execute account plans aligned with customer business goals, organizational dynamics, and clinical priorities
Identify and manage retention risks, escalating cross-functionally and setting clear external expectations
Build and maintain trusted relationships with C-suite and senior decision-makers, including CMOs, CEOs, COOs, and clinical leaders
Serve as a strategic advisor on long-term care delivery and business goals
Lead executive business reviews to drive alignment, demonstrate value, and create expansion opportunities
Identify, develop, and close upsell and cross-sell opportunities with Sales
Translate customer challenges and workflows into business cases for expanded Elation adoption
Advocate for customer needs with Product, Engineering, and Operations
Partner with Sales, Marketing, and Service teams across the customer lifecycle
Contribute to enterprise customer engagement frameworks and playbooks
Own book-of-business metrics, including health scores, usage trends, risk signals, and expansion pipeline
Communicate account status, risks, and opportunities to senior leadership
Maintain rigorous account documentation

Requirements

What you’ll need

8+ years in Customer Success, Strategic Account Management, or Consulting
At least 3 years managing enterprise or key accounts at a SaaS company
3+ years of experience in healthcare strongly preferred
Deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
Demonstrable track record of retaining and growing complex, multi-stakeholder accounts
Experience selling or co-selling expansion
Comfort in commercial conversations and partnering closely with Sales
Executive presence and credibility with C-suite leaders, including CMOs and CFOs
Strong business acumen and ability to connect customer outcomes to business value using data
Bias toward action, ownership, and candor
Clear communication, including in difficult situations
Genuine curiosity about AI in healthcare and ability to discuss AI credibly with clinical and operational leaders

Benefits

Comp & perks

Bonus opportunity
Equal opportunity and commitment to a diverse and inclusive work environment