Elation Health

Consultant

• Design and lead bilingual Korean and English onboarding and training sessions for providers, clinical staff, and practice administrators
• Deliver in-person training at practice sites and structured virtual sessions via video conferencing tools
• Build and maintain bilingual training materials, workflows, quick reference guides, and session recordings
• Run role-specific training tracks for physicians, MAs, front desk staff, and practice managers
• Facilitate group workshops, one-on-one coaching, and refresher trainings after go-live
• Assess practice workflows, map them to Elation Health’s clinical platform, and identify gaps and optimization opportunities
• Provide workflow recommendations aligned with each practice’s specialty, care model, and value-based care requirements
• Guide providers on clinical documentation, care gap workflows, quality measure tracking, and EHR utilization
• Collaborate with implementation and customer success teams on scalable workflow designs
• Represent Elation Health at provider events, workshops, seminars, IPA meetings, and provider roundtables
• Build trust and credibility with providers and healthcare communities through culturally resonant communication
• Coordinate training schedules and prioritize high-need practices with Provider Relations and Engagement leads
• Provide field feedback on workflow challenges, training gaps, and adoption barriers
• Support practices during their first 30–90 days on Elation as the primary training contact
• Track training completion, attendance, and post-training adoption metrics
• Escalate adoption risks with documented context and recommended action plans
• Maintain training, workflow assessment, attendance, and provider feedback records in CRM and project management tools
• Report on training KPIs including completion rates, provider satisfaction, and adoption velocity
• Improve training materials and delivery methods based on feedback and outcomes data

Workflow Consultant, Trainer

Principal

• Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
• Develop and execute account plans aligned with customer business goals, organizational dynamics, and clinical priorities
• Identify and manage retention risks, escalating cross-functionally and setting clear external expectations
• Build and maintain trusted relationships with C-suite and senior decision-makers, including CMOs, CEOs, COOs, and clinical leaders
• Serve as a strategic advisor on long-term care delivery and business goals
• Lead executive business reviews to drive alignment, demonstrate value, and create expansion opportunities
• Identify, develop, and close upsell and cross-sell opportunities with Sales
• Translate customer challenges and workflows into business cases for expanded Elation adoption
• Advocate for customer needs with Product, Engineering, and Operations
• Partner with Sales, Marketing, and Service teams across the customer lifecycle
• Contribute to enterprise customer engagement frameworks and playbooks
• Own book-of-business metrics, including health scores, usage trends, risk signals, and expansion pipeline
• Communicate account status, risks, and opportunities to senior leadership
• Maintain rigorous account documentation

Principal, Key Accounts

Product Designer

• Set and communicate a clear design vision for Elation’s clinical-first product experience
• Lead and shape an AI-native Design organization and operating model
• Build a high-performing Design function, including roles, operating rhythms, growth paths, hiring, and retention
• Partner with Product, Engineering, and executive leadership on product experience strategy and roadmap
• Raise quality across research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement
• Strengthen design systems, principles, patterns, documentation, research practices, reusable frameworks, and design-review culture
• Embed rigorous user research through co-design, workflow observation, and qualitative and quantitative insights
• Create clarity in ambiguous spaces and make tradeoffs explicit
• Ensure design intent survives implementation and the final experience is reliable, coherent, accessible, and usable
• Develop designers as leaders and contributors to product direction
• Represent customers and Design in senior leadership, prioritization, launch, and company-wide quality discussions
• Report to the Chief Product Officer and serve as a senior voice in Product Development

Workflow Consultant, Trainer

Principal, Key Accounts

Head of Design