Workflow Consultant, Trainer

Elation Health

. Design and lead bilingual Korean and English onboarding and training sessions for providers, clinical staff, and practice administrators .

Posted 10/2/2026part-timeCalifornia • United StatesJuniorMid-Level💰 $40 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in bilingual training delivery and workflow optimization within healthcare technology, focusing on EHR utilization and value-based care. Proven ability to engage diverse healthcare roles through effective communication and culturally competent training methodologies.

Highest-signal resume keywords

Bilingual Training DeliveryWorkflow AssessmentEHR UtilizationCultural CompetencyCustomer Training Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignWorkflow DocumentationClinical EducationAdult Learning FacilitationMetrics TrackingImplementation ConsultationTraining Material DevelopmentGroup Workshop FacilitationOne-on-One CoachingVirtual Training Delivery

Soft Skills

Interpersonal SkillsPresentation SkillsFacilitation SkillsSelf-DirectedOrganizational Skills

Tools & Technologies

Video Conferencing ToolsCRM SystemsProject Management Tools

Industry Keywords

Healthcare TechnologySaaSPrimary CareValue-Based CareClinical WorkflowsProvider EngagementTraining KPIsCulturally Resonant Communication

About the role

Key responsibilities & impact

Design and lead bilingual Korean and English onboarding and training sessions for providers, clinical staff, and practice administrators
Deliver in-person training at practice sites and structured virtual sessions via video conferencing tools
Build and maintain bilingual training materials, workflows, quick reference guides, and session recordings
Run role-specific training tracks for physicians, MAs, front desk staff, and practice managers
Facilitate group workshops, one-on-one coaching, and refresher trainings after go-live
Assess practice workflows, map them to Elation Health’s clinical platform, and identify gaps and optimization opportunities
Provide workflow recommendations aligned with each practice’s specialty, care model, and value-based care requirements
Guide providers on clinical documentation, care gap workflows, quality measure tracking, and EHR utilization
Collaborate with implementation and customer success teams on scalable workflow designs
Represent Elation Health at provider events, workshops, seminars, IPA meetings, and provider roundtables
Build trust and credibility with providers and healthcare communities through culturally resonant communication
Coordinate training schedules and prioritize high-need practices with Provider Relations and Engagement leads
Provide field feedback on workflow challenges, training gaps, and adoption barriers
Support practices during their first 30–90 days on Elation as the primary training contact
Track training completion, attendance, and post-training adoption metrics
Escalate adoption risks with documented context and recommended action plans
Maintain training, workflow assessment, attendance, and provider feedback records in CRM and project management tools
Report on training KPIs including completion rates, provider satisfaction, and adoption velocity
Improve training materials and delivery methods based on feedback and outcomes data

Requirements

What you’ll need

Fluent in Korean and English, with ability to deliver training, conduct workflow consultations, and develop written materials in either language
Strong cultural competency and awareness of Korean healthcare provider community norms and communication preferences
Excellent presentation, facilitation, and interpersonal skills
2–5+ years of experience in customer training, clinical education, software onboarding, or workflow consulting, ideally in healthcare technology or SaaS
Experience designing and delivering training programs for adult learners across diverse roles and technical comfort levels
Experience facilitating live and virtual group workshops, one-on-one coaching, webinars, and self-paced modules
Familiarity with EHR systems and clinical workflows is a strong plus; primary care experience preferred
Ability to translate complex platform functionality into practical workflow guidance
Comfort engaging with physicians (MD/DO/NP/PA), practice managers, and administrative staff
Experience conducting workflow assessments and developing implementation-ready workflow documentation
Ability to work effectively in a field-based role across multiple sites simultaneously
Strong cross-functional collaboration skills
Self-directed and highly organized
Based in Southern California
Able to travel locally approximately 80% for in-person training, community events, and partner site visits
Willingness and ability to travel for regional events and enterprise partner meetings as needed

Benefits

Comp & perks

Part-time schedule of 30 hours/week
3-month contract position
Remote designation
Equal opportunity and diverse, inclusive work environment