Facilitator

ELB Learning

. Facilitate approximately two weeks of virtual new-hire training consisting of approximately 10 full training days .

Posted 9/28/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering virtual instructor-led training (vILT) and managing virtual classroom dynamics for adult learners. Proficient in communicating complex concepts clearly and effectively while fostering an engaging learning environment.

Highest-signal resume keywords

Virtual Instructor-Led Training (vILT)Virtual Classroom ManagementPresentation SkillsHealthcare TerminologyCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DeliveryContent ReviewCompliance RequirementsMedicare ConceptsClassroom Dynamics Management

Soft Skills

Communication SkillsInterpersonal SkillsCollaborationProblem-SolvingAdaptability

Industry Keywords

HealthcareHealth InsuranceMedicareCustomer ServiceAdult Learning

About the role

Key responsibilities & impact

Facilitate approximately two weeks of virtual new-hire training consisting of approximately 10 full training days
Deliver existing training content, including customer service scripts, compliance requirements, and core Medicare concepts
Lead engaging virtual sessions for groups of up to 50 adult learners
Create a structured, supportive, and engaging virtual classroom environment
Manage questions, participation, and classroom dynamics
Handle challenging, disruptive, or highly energetic adult learners
Reinforce key concepts and support learners in applying information to customer service responsibilities
Collaborate with internal training coordinators and other facilitators
Participate in onboarding, facilitator preparation, content review, and technology/link checks
Communicate proactively with the project team about learner questions, challenges, or issues

Requirements

What you’ll need

Demonstrated experience delivering virtual instructor-led training (vILT)
Strong virtual classroom management skills with adult learners
Experience facilitating larger groups, ideally 30–50+ participants
Ability to manage challenging or disruptive learners professionally
Strong presentation, communication, and interpersonal skills
Ability to quickly learn and confidently deliver new subject matter
Basic familiarity with Medicare and healthcare terminology
Availability to work within the Eastern Time Zone during the required training window
Comfort working collaboratively with internal coordinators and fellow facilitators
Experience in healthcare, health insurance, Medicare, customer service, or a related environment is a plus

Benefits

Comp & perks

Fully remote work arrangement
Contract, freelance engagement
Facilitator onboarding and preparation
Training content and materials provided
Collaboration with internal training coordinators and fellow facilitators