ELB Learning

Facilitator

• Facilitate approximately two weeks of virtual new-hire training consisting of approximately 10 full training days
• Deliver existing training content, including customer service scripts, compliance requirements, and core Medicare concepts
• Lead engaging virtual sessions for groups of up to 50 adult learners
• Create a structured, supportive, and engaging virtual classroom environment
• Manage questions, participation, and classroom dynamics
• Handle challenging, disruptive, or highly energetic adult learners
• Reinforce key concepts and support learners in applying information to customer service responsibilities
• Collaborate with internal training coordinators and other facilitators
• Participate in onboarding, facilitator preparation, content review, and technology/link checks
• Communicate proactively with the project team about learner questions, challenges, or issues

Learning and Development

• Manage and mentor a team of eLearning developers, overseeing project assignments, workload, and quality of output
• Provide technical leadership on complex builds involving HTML, CSS, and JavaScript, including custom interactions, responsive design, and cross-platform compatibility
• Guide development in Storyline and other authoring tools as needed, ensuring builds meet technical standards and best practices
• Champion the use of AI coding tools and workflows to increase development speed, consistency, and code quality across the team
• Establish and enforce coding standards, QA processes, and best practices for custom development work
• Troubleshoot and resolve advanced technical issues escalated from the development team
• Collaborate with Instructional Design, UI/UX, and Project Management to ensure technical feasibility and timeline alignment
• Evaluate new tools, frameworks, and AI-assisted development platforms to keep the team's practices current
• Support hiring, onboarding, and skill development for developers on the team

Facilitator

eLearning Development Manager