Operations Manager

Elba Hope Foundation

. Manage EHF’s day-to-day operational function across departments and geographies .

Posted 9/17/2026contractRemote • New York • United StatesMid-LevelSenior💰 $5,800 - $6,250 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing operational functions across multiple departments and geographies, with a strong focus on project management, workflow improvement, and compliance. Capable of providing operational support and reporting while ensuring effective communication and accountability within a remote and distributed organization.

Highest-signal resume keywords

5+ Years Nonprofit Operations ExperienceProject Management SkillsPeople Operations ExperienceWorkflow ImprovementFinancial Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProject ManagementWorkflow ImprovementDocumentation StandardsData ManagementVendor ManagementContract AdministrationPerformance ManagementOnboarding ProcessesCompliance Monitoring

Soft Skills

Strong JudgmentExcellent OrganizationEffective CommunicationAccountabilityDiscretion

Tools & Technologies

HR SystemsCRM SystemsDocument Management SystemsFinancial Administration ToolsOperational Systems

Industry Keywords

Nonprofit OperationsOrganizational SystemsVendor ContractsProcurement ProcessesOperational Risk Management

About the role

Key responsibilities & impact

Manage EHF’s day-to-day operational function across departments and geographies
Establish and maintain operating rhythms for recurring priorities, deadlines, reviews, and follow-through
Establish clear workflows, ownership, deadlines, and escalation points
Resolve routine operational issues efficiently and escalate matters requiring senior leadership or specialist expertise
Coordinate recruitment administration, onboarding and offboarding, contractor administration, performance and training cycles, and approved policy implementation
Supervise designated operational support and monitor workload and capacity
Ensure staff have the systems, information, and support required to work effectively
Own EHF’s operational systems, documentation standards, and knowledge-management approach
Maintain current and practical SOPs and the Operations Manual
Administer operational systems and ensure approved access and data-management practices are followed
Identify opportunities to simplify workflows and strengthen system adoption
Coordinate finance processes with the Finance Associate, accountants, and external finance advisors
Administer procurement, vendor onboarding, contract, and renewal processes
Monitor compliance, contract and renewal requirements, owners, and deadlines
Serve as the central operational point of coordination across Programs, Development, Communications, and leadership
Maintain visibility over priorities, dependencies, capacity, and operational risk
Provide concise operational reporting to leadership
Translate decisions into clear actions and completed work

Requirements

What you’ll need

5+ years of nonprofit, business or organizational Operations experience, including management responsibility
Demonstrated experience running day-to-day Operations across multiple functional areas
Strong project-management skills and a record of moving complex work through to completion
Experience with People Operations, organizational systems, vendors/contracts and financial administration
Demonstrated ability to improve workflows, documentation and system adoption
Strong judgment, discretion and ability to distinguish routine issues from matters requiring escalation
Excellent organization, communication and follow-through, with the ability to hold colleagues accountable constructively
Comfortable working independently in a remote, evolving and internationally distributed organization
Experience with project management, HR, CRM, finance administration, and document management systems
Deep contextual understanding of Africa and strong alignment with the organization’s mission and values
Résumé and brief cover letter required
Occasional travel may be required

Benefits

Comp & perks

Flexible working hours around major organizational deadlines
Remote working environment
Regular overlap across UK and US working hours
Performance reviews at 3 and 6 months
Occasional travel may be required