Elba Hope Foundation

Operations

• Manage EHF’s day-to-day operational function across departments and geographies
• Establish and maintain operating rhythms for recurring priorities, deadlines, reviews, and follow-through
• Establish clear workflows, ownership, deadlines, and escalation points
• Resolve routine operational issues efficiently and escalate matters requiring senior leadership or specialist expertise
• Coordinate recruitment administration, onboarding and offboarding, contractor administration, performance and training cycles, and approved policy implementation
• Supervise designated operational support and monitor workload and capacity
• Ensure staff have the systems, information, and support required to work effectively
• Own EHF’s operational systems, documentation standards, and knowledge-management approach
• Maintain current and practical SOPs and the Operations Manual
• Administer operational systems and ensure approved access and data-management practices are followed
• Identify opportunities to simplify workflows and strengthen system adoption
• Coordinate finance processes with the Finance Associate, accountants, and external finance advisors
• Administer procurement, vendor onboarding, contract, and renewal processes
• Monitor compliance, contract and renewal requirements, owners, and deadlines
• Serve as the central operational point of coordination across Programs, Development, Communications, and leadership
• Maintain visibility over priorities, dependencies, capacity, and operational risk
• Provide concise operational reporting to leadership
• Translate decisions into clear actions and completed work

Operations Manager