Collection Specialist

Electrolux Group

. Perform collection process for assigned entity by contacting customers regarding overdue accounts and determining reasons for non-payments .

Posted 9/30/2026full-timeKrakow • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Collection Processes and Credit Management, with strong capabilities in Customer Service and Financial Reporting. Proficient in MS Office, particularly Excel, and possesses a high level of English communication skills.

Highest-signal resume keywords

Collection Process ManagementCredit Management KnowledgeFinancial Reporting InterpretationCustomer Service ExcellenceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection ProcessCredit ManagementFinancial ReportingAccounting PrinciplesExcel Skills

Soft Skills

Customer Service SkillsCommunication SkillsDetail-OrientedMulti-Tasking AbilityProactive Approach

Tools & Technologies

MS OfficeExcelSAP

Industry Keywords

FinanceAccountingOverdue AccountsPayment HistoryProcess Improvement

About the role

Key responsibilities & impact

Perform collection process for assigned entity by contacting customers regarding overdue accounts and determining reasons for non-payments
Deliver a high level of customer service
Monitor customer accounts and follow up on overdue accounts
Evaluate customer accounts and payment history
Participate in resolution of unclear payments
Prepare periodic and requested reports
Prepare and update process documentation
Support Credit Analyst activities, if needed
Develop and maintain professional relationships with Business Units, Sales, key individuals, and customers
Contribute to Electrolux Group and Sector goals, including Sales, DSO, EBIT, and NOWC

Requirements

What you’ll need

University Degree in Finance/Accounting or any related
Previous experience in Collection
Knowledge of Credit Management process will be an advantage
Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environment
Very good level of English-C1, both verbal and written
Very good verbal and written communication skills with ability to deal with sensitive and confidential information
Working knowledge of MS Office, very good Excel skills
SAP is nice to have but not mandatory
Demonstrated knowledge and experience in reviewing and interpreting financial reports and data
Strong customer service skills with proactive and result driven approach
Ability to multi-task under pressure
Detail-oriented with an eye for continual process improvement
Availability to work between 9:30-17:30 Monday-Thursday, 8:40-16:40 Friday

Benefits

Comp & perks

Hybrid work environment (5 days working from home each month)
Medical insurance
Cafeteria Platform for co-financing of Multisport or vouchers
Extensive learning opportunities and flexible career path
Discounts on our award-winning products
Discounted meals in our canteen
Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers
Continuous investment in your development